Q1 2026 Board Webinar: AI Becomes Operational
Although the Board's monthly report covers all technologies, it has been heavily biased toward AI over the past few months for obvious reasons. As with other long-term strategic technologies, it has not yet delivered the best results.
From the quarterly report,
"AI use is widespread, but measurable enterprise value remains elusive, because the hard task is redesigning work, governance, and architecture around it.”
Indeed, we have been finding and distilling information to build a framework and a decision matrix for implementing AI.
It covers systems design, governance, and architecture, but it also includes insights, data points, talking points, and case studies to help organizations implement a rewarding AI strategy.
Esteban Kolsky and R "Ray" Wang share the framework's parts and get an update on the progress leading-edge organizations are making in implementing them. During an executive-level webinar, they discuss the state of enterprise technology adoption, including AI, and look at the frontier technologies we will tackle after AI becomes operational.
Your Hosts
Esteban Kolsky spent the first part of his professional career working on the customer service front line and in management roles, culminating in early implementations of first-generation CRM tools. In 2000, he became a research analyst at Gartner, focused on CRM, customer service, customer experience management, enterprise feedback management, and voice of the customer, among topics that later became the basis for the current field of CX. During his tenure at Gartner, Kolsky assisted vendors and Global 2000 organizations with their customer strategies. He left Gartner to focus his career on strategic advisory services and influenced all the major software vendors, as well as many smaller vendors, in the CX industry and advised executive leadership teams across industries and countries…...
Read moreR “Ray” Wang is the CEO of Silicon Valley-based Constellation Research Inc. He co-hosts DisrupTV, a weekly enterprise tech and leadership webcast that averages 50,000 views per episode and blogs at www.raywang.org. His ground-breaking best-selling book on digital transformation, Disrupting Digital Business, was published by Harvard Business Review Press in 2015. Ray's new book about Digital Giants and the future of business, titled, Everybody Wants to Rule The World was released in July 2021. Wang is well-quoted and frequently interviewed by media outlets such as the Wall Street Journal, Fox Business, CNBC, Yahoo Finance, Cheddar, and Bloomberg. Short Bio R “Ray” Wang (pronounced WAHNG) is the Founder, Chairman, and Principal Analyst of Silicon Valley-based Constellation Research Inc. He…...
Read morePublished
Authors
