5 Actions From Esteban Kolsky's July Enterprise AI Board Report
This month's July Board report shows the conversation has shifted from whether to do AI to how to control its execution. Chief Distiller and Board Advisory Esteban Kolsky breaks it down into 5 key points:
- Tech spending is separating from economic caution. Invest in data readiness, security, governance, and infrastructure.
- Public frontier models alone no longer differentiate. Context, privileged data, and homegrown models win.
- At 74% adoption, agentic AI is now an authority question. Agents need permissions, cost controls, monitoring, and a way to undo mistakes.
- Enterprise AI needs balance between "brains" (CPUs) and "brawn" (GPUs), plus storage, edge compute, and observability.
- Talent is the hardest constraint. Experienced people who can navigate ambiguity and apply judgment matter most.
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Esteban Kolsky spent the first part of his professional career working on the customer service front line and in management roles, culminating in early implementations of first-generation CRM tools. In 2000, he became a research analyst at Gartner, focused on CRM, customer service, customer experience management, enterprise feedback management, and voice of the customer, among topics that later became the basis for the current field of CX. During his tenure at Gartner, Kolsky assisted vendors and Global 2000 organizations with their customer strategies. He left Gartner to focus his career on strategic advisory services and influenced all the major software vendors, as well as many smaller vendors, in the CX industry and advised executive leadership teams across industries and countries…...
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