Results

Insight News
September 17, 2025

Zoom launches AI Companion 3.0, bevy of CX tools

Data to Decisions
Zoom launched its third version of the Zoom AI Companion and layered in AI enhancements, including lifelike AI avatars, across its platform. It also outlined new capabilities for Z...
Larry Dignan
Insight News
August 21, 2025

Zoom delivers strong Q2, sees AI usage surge

Data to Decisions
Zoom Communications reported strong second quarter results and CEO Eric Yuan said the company is seeing customers broaden their AI usage. ...
Larry Dignan
Insight News
May 21, 2025

Zoom reports strong Q1 earnings, shows enterprise strength

Data to Decisions
Zoom Communications delivered better-than-expected first quarter earnings as the company is seeing strong demand for Zoom Customer Experience, Zoom Revenue Accelerator and Workivo....
Larry Dignan
Insight News
March 17, 2025

Zoom evolves AI Companion with agentic AI features

Data to Decisions
Zoom Communications is adding a set of agentic AI capabilities to Zoom AI Companion so it can take actions across its platform for collaboration and customer experience. ...
Larry Dignan
Insight News
August 22, 2024

Zoom Contact Center shows traction in Q2

Future of Work
Zoom's revenue growth remains anemic, but the company is increasingly winning platform deals and displacing legacy players in the contact center. ...
Larry Dignan
Insight News
March 14, 2024

Your next Zoom meeting may be at an AMC Theatre

Future of Work
For AMC and Zoom the deal could be a win-win. AMC needs to fill theatres as the movie industry struggles due to streaming and Zoom would like to redefine hybrid and remote work. ...
Larry Dignan
Insight News
September 05, 2023

Zoom sets AI Companion roadmap across platform

Future of Work
The Zoom AI Companion, formerly known as Zoom IQ, will be rolled out across various services on the Zoom platform, including Meetings, Team Chat, Phone, Email and Whiteboard and be...
Larry Dignan