Analyst Blog January 06, 2014 News Analysis: Microsoft Dynamics CRM Acquires Parature For Customer Service Capabilities Next-Generation Customer Experience Dynamics CRM Gains Key Technology and Team To Take Existing Customer ... R "Ray" Wang
Analyst Blog December 24, 2013 Tuesday's Tip: Seven Lessons Learned In Customer Experience Strategies During A Data Breach (such as @Target's) Marketing Transformation Every Brand Should Have A Plan For A Data Breach... R "Ray" Wang
Orbits Blog December 09, 2013 Are Contact Centers Becoming Obsolete? Next-Generation Customer Experience The Omni Channel Contact Center refers to the delivery of a fully connected c...
Analyst Blog November 22, 2013 News Analysis: Sitecore Acquires Commerce Server In Quest Towards Customer Experience Management Data to Decisions ... R "Ray" Wang
Analyst Blog November 18, 2013 Tweetup with the @ConstellationRG team at #DF13 Data to Decisions Tweetup with the Constellation Team at Dreamforce!...
Analyst Blog November 17, 2013 News Analysis: Salesforce 1 Signals Support For Digital Business at #DF13 Data to Decisions Salesforce Seeks To Tackle Digital Business At Dreamforce... R "Ray" Wang
Analyst Blog November 12, 2013 Tuesday's Tip: Understand The Five Generation Of Digital Workers And Customers Future of Work ... R "Ray" Wang
Analyst Blog November 12, 2013 Tuesday's Tip: Understand The Five Generations Of Digital Customers And Workers Future of Work ... R "Ray" Wang
Analyst Blog November 08, 2013 Tweeting and feeling good about it - or effectiveness of marketing spend Future of Work I will be attending ... Holger Mueller
Analyst Blog November 04, 2013 Monday's Musings: The Chief Digital Officer In The Age Of Digital Business New C-Suite ... R "Ray" Wang
Analyst Blog October 27, 2013 Can we please stop the [silly] CMO vs CIO spend debate? New C-Suite ... Holger Mueller
Analyst Blog October 20, 2013 Trends: Real World Lessons In Optimizing The Customer Service Experience From Kana Connect Next-Generation Customer Experience Workshop On Optimizing Your Customer Service Experience Identifies ... R "Ray" Wang
Analyst Blog October 20, 2013 Event Report: Metaio's #InsideAR Conference Hails The Future Of An Always On, Always Augmented Reality Future of Work Digital Business Arrives In The Always On Always Augmented World... R "Ray" Wang
Orbits Blog October 13, 2013 Coming Soon to a Google Ad -> You Marketing Transformation ... Gavin Heaton
Analyst Blog September 22, 2013 Event Report: Day 1 At Oracle Open World 2013: The Quest For Innovation #oow13 Data to Decisions Past Oracle Open Worlds Have Disappointed Customers and Partners... R "Ray" Wang
Orbits Blog September 03, 2013 Digital is Getting More Fragmented Not Less Marketing Transformation There was a time when the only “digital” device in your home was likely to be... Gavin Heaton
Analyst Blog August 23, 2013 Event Report: CRM Evolution 2013: Seven Trends In The Return To Digital Business And Customer Centricity Marketing Transformation ... R "Ray" Wang
Orbits Blog August 13, 2013 Integrate Insight from Social Channels into Customer Service Operations Next-Generation Customer Experience As a social media user, I expect a brand to hear what I have to say and respo...
Analyst Blog August 09, 2013 Personal Log: The Sad State of The Industry Analyst Business And The Need For A Code Of Ethics Data to Decisions Unchecked Bad Behavior Plagues Both Vendors And Analysts.... R "Ray" Wang
Analyst Blog July 23, 2013 Research Summary And Speaker Notes: The Identity Manifesto - Why Identity Is At The Heart of Digital Business Future of Work ... R "Ray" Wang
Analyst Blog July 15, 2013 Monday's Musings: It's Time To Identify, Recognize, and Reward The Rebels -The Constellation SuperNova Awards! Data to Decisions Seeking The Rebels – Pioneers, Early Adopters, and Thought Leaders... R "Ray" Wang
Analyst Blog June 29, 2013 News Analysis: Kana Express 13 Addresses Omni-Channel Customer Service for Mid-Market Next-Generation Customer Experience Just 14 months after a... R "Ray" Wang
