Analyst Blog January 18, 2014 Reduce Support Costs With A Customer Community: Increase Agent Efficiency (Part 2) Marketing Transformation ...
Analyst Blog January 12, 2014 News Analysis: New #IBMWatson Business Group Heralds The Commercialization Of Cognitive Computing. Ready For Augmented Humanity? Data to Decisions IBM Launches New Business Group In New York’s Silicon Alleylt;... R "Ray" Wang
Analyst Blog January 11, 2014 Event Report: #NRF14 Preview - Retail's Big Show Hints At Lessons Learned In #MatrixCommerce Marketing Transformation ... R "Ray" Wang
Orbits Blog January 10, 2014 You Are What You Endorse–Google Shared Endorsements Marketing Transformation ... Gavin Heaton
Analyst Blog January 06, 2014 News Analysis: Microsoft Dynamics CRM Acquires Parature For Customer Service Capabilities Next-Generation Customer Experience Dynamics CRM Gains Key Technology and Team To Take Existing Customer ... R "Ray" Wang
Analyst Blog January 06, 2014 News Analysis: Verint Announces Intent To Acquire Kana For $514M Data to Decisions ... R "Ray" Wang
Analyst Blog January 02, 2014 Quips: #CES2014 Preview - Trends In Digital Disruption For Consumers Center Around Mass Personalization At Scale New C-Suite ... R "Ray" Wang
Analyst Blog December 28, 2013 Trends: 10 Trends for #Cloud Computing in 2014 To Dominate #Digital Disruption [Slide Share] New C-Suite Ten Trends For Cloud Computing In 2014 To Dominate Digital Disruption... R "Ray" Wang Holger Mueller
Analyst Blog December 24, 2013 Tuesday's Tip: Seven Lessons Learned In Customer Experience Strategies During A Data Breach (such as @Target's) Marketing Transformation Every Brand Should Have A Plan For A Data Breach... R "Ray" Wang
Analyst Blog December 17, 2013 Be the Change you Want to See - Great Future of Work Products Begin with Great Company Culture New C-Suite Company culture: the secret ingredient in the creation of the industr...
Orbits Blog December 13, 2013 Social Communities Spur Innovative Customer Support Next-Generation Customer Experience As customer support managers plan for the upcoming year, one area I suggest f...
Orbits Blog December 09, 2013 Are Contact Centers Becoming Obsolete? Next-Generation Customer Experience The Omni Channel Contact Center refers to the delivery of a fully connected c...
Analyst Blog December 07, 2013 News Analysis: Acumatica Raises $10M In Series C Funding, Aims For 1B In Revenue By 2023 Next-Generation Customer Experience New Funding Round Fuels Road Map And Geographic Expansion... R "Ray" Wang
Analyst Blog December 04, 2013 Cutting Through the Hype of Salesforce1 - Webinar Data to Decisions ...
Analyst Blog December 02, 2013 It’s Simple To Get Started Developing On Salesforce Data to Decisions I've often said one the main factors that influences the success of a platfor... Alan Lepofsky
Analyst Blog November 25, 2013 News Analysis: Acqusition Of Fiberlink Fills Key Gap In IBM's One-Stop Mobile First Strategy Matrix Commerce IBM Acquires Fiberlink (MaaS 360) For Mobile Management And Securitylt;... R "Ray" Wang
Analyst Blog November 22, 2013 News Analysis: Sitecore Acquires Commerce Server In Quest Towards Customer Experience Management Data to Decisions ... R "Ray" Wang
Analyst Blog November 18, 2013 Salesforce Dreamforce Day 1 Future of Work Here is a four minute video with my thoughts on the Salesforce Dreamforce Day... Alan Lepofsky
Analyst Blog November 18, 2013 Tweetup with the @ConstellationRG team at #DF13 Data to Decisions Tweetup with the Constellation Team at Dreamforce!...
Analyst Blog November 17, 2013 News Analysis: Salesforce 1 Signals Support For Digital Business at #DF13 Data to Decisions Salesforce Seeks To Tackle Digital Business At Dreamforce... R "Ray" Wang
Analyst Blog November 13, 2013 Kronos executes – 2014 will be key New C-Suite It was interesting t... Holger Mueller
Analyst Blog November 12, 2013 Tuesday's Tip: Understand The Five Generation Of Digital Workers And Customers Future of Work ... R "Ray" Wang
Analyst Blog November 12, 2013 Tuesday's Tip: Understand The Five Generations Of Digital Customers And Workers Future of Work ... R "Ray" Wang
Analyst Blog November 08, 2013 Tweeting and feeling good about it - or effectiveness of marketing spend Future of Work I will be attending ... Holger Mueller
