Analyst Blog February 06, 2014 Facebook Lookback Provides A Personal Touch To Social Networking Future of Work A few years ago I started to get frustrated with the way the market (vendors,... Alan Lepofsky
Analyst Blog January 29, 2014 IBM makes Connections - introduces the Talent Suite at IBMconnect 2014 Future of Work ... Holger Mueller
Analyst Blog January 26, 2014 Disruption Revolution: The ROI of Acknowledgement Marketing Transformation The following is an excerpt from “Disruption Revolution”, a great e-book that...
Analyst Blog January 23, 2014 Workday Update 21 - All about the User Experience ... and some more Tech Optimization On January 23rd Work... Holger Mueller
Analyst Blog January 23, 2014 Customer Conversations are Key to Your Business Marketing Transformation This post is part of the Deep Thoughts at Dreamforce Series of candid int...
Analyst Blog January 22, 2014 News Analysis: HootSuite Acquires uberVU For Analytics And Enterprise Growth Marketing Transformation ... R "Ray" Wang
Analyst Blog January 22, 2014 News Analysis: VMware Signals Commitment To Mobility With $1.54B Intent To Acquire Airwatch Data to Decisions Mobile Management Consolidation Continues And VMware Accelerates Mobi... R "Ray" Wang
Analyst Blog January 18, 2014 Reduce Support Costs With A Customer Community: Increase Agent Efficiency (Part 2) Marketing Transformation ...
Analyst Blog January 12, 2014 News Analysis: New #IBMWatson Business Group Heralds The Commercialization Of Cognitive Computing. Ready For Augmented Humanity? Data to Decisions IBM Launches New Business Group In New York’s Silicon Alleylt;... R "Ray" Wang
Analyst Blog January 11, 2014 Event Report: #NRF14 Preview - Retail's Big Show Hints At Lessons Learned In #MatrixCommerce Marketing Transformation ... R "Ray" Wang
Orbits Blog January 10, 2014 You Are What You Endorse–Google Shared Endorsements Marketing Transformation ... Gavin Heaton
Analyst Blog January 06, 2014 News Analysis: Microsoft Dynamics CRM Acquires Parature For Customer Service Capabilities Next-Generation Customer Experience Dynamics CRM Gains Key Technology and Team To Take Existing Customer ... R "Ray" Wang
Analyst Blog January 06, 2014 News Analysis: Verint Announces Intent To Acquire Kana For $514M Data to Decisions ... R "Ray" Wang
Analyst Blog January 02, 2014 Quips: #CES2014 Preview - Trends In Digital Disruption For Consumers Center Around Mass Personalization At Scale New C-Suite ... R "Ray" Wang
Analyst Blog December 28, 2013 Trends: 10 Trends for #Cloud Computing in 2014 To Dominate #Digital Disruption [Slide Share] New C-Suite Ten Trends For Cloud Computing In 2014 To Dominate Digital Disruption... R "Ray" Wang Holger Mueller
Analyst Blog December 24, 2013 Tuesday's Tip: Seven Lessons Learned In Customer Experience Strategies During A Data Breach (such as @Target's) Marketing Transformation Every Brand Should Have A Plan For A Data Breach... R "Ray" Wang
Analyst Blog December 17, 2013 Be the Change you Want to See - Great Future of Work Products Begin with Great Company Culture New C-Suite Company culture: the secret ingredient in the creation of the industr...
Orbits Blog December 13, 2013 Social Communities Spur Innovative Customer Support Next-Generation Customer Experience As customer support managers plan for the upcoming year, one area I suggest f...
Orbits Blog December 09, 2013 Are Contact Centers Becoming Obsolete? Next-Generation Customer Experience The Omni Channel Contact Center refers to the delivery of a fully connected c...
Analyst Blog December 07, 2013 News Analysis: Acumatica Raises $10M In Series C Funding, Aims For 1B In Revenue By 2023 Next-Generation Customer Experience New Funding Round Fuels Road Map And Geographic Expansion... R "Ray" Wang
Analyst Blog December 04, 2013 Cutting Through the Hype of Salesforce1 - Webinar Data to Decisions ...
Analyst Blog December 02, 2013 It’s Simple To Get Started Developing On Salesforce Data to Decisions I've often said one the main factors that influences the success of a platfor... Alan Lepofsky
Analyst Blog November 25, 2013 News Analysis: Acqusition Of Fiberlink Fills Key Gap In IBM's One-Stop Mobile First Strategy Matrix Commerce IBM Acquires Fiberlink (MaaS 360) For Mobile Management And Securitylt;... R "Ray" Wang
Analyst Blog November 22, 2013 News Analysis: Sitecore Acquires Commerce Server In Quest Towards Customer Experience Management Data to Decisions ... R "Ray" Wang
