Analyst Blog February 24, 2012 “New” Genesys Demonstrates Renewed Energy at Analyst Conference Next-Generation Customer Experience Genesys unveiled its marketing plans at its industry analyst conference with
Analyst Blog February 21, 2012 Poor Quality Audio in a Recorded Microsoft Lync Web Conference New C-Suite Color me
Analyst Blog February 20, 2012 Monday's Musings: Why Customers And Prospects Expect Clearer Rules About Content Marketing Marketing Transformation Original Mission Improves Engagement Through Relevancy R "Ray" Wang
Analyst Blog February 15, 2012 Product Review: SAP's Recalls Plus App & The Crossover From Enterprise To Consumer Begins Next-Generation Customer Experience R "Ray" Wang
Analyst Blog February 13, 2012 Research Summary: Best Practices: Consolidated CRM Deployments Drive Paths to Modernization And Social CRM (SCRM) Next-Generation Customer Experience Forward And Commentary R "Ray" Wang
Analyst Blog January 26, 2012 Avaya Flare - The Real Story is What's Under the Hood New C-Suite On 24 January, 2012, Avaya announced availability of Avaya Flare Communicator
Analyst Blog January 16, 2012 Quips: The Slide Some Vendors Won't Let Me Show On Social Media Tools Future of Work Social Media Explained In 140 Characters (More or Less) R "Ray" Wang
Analyst Blog January 15, 2012 Monday's Musings: Seven Basic Privacy Rights Users Should Demand For Social Business Matrix Commerce Public Outrage Grows Over Lax Privacy Polices At Popular Social Netwo R "Ray" Wang
Analyst Blog January 10, 2012 Tuesday's Tip: Five Cloud/SaaS Contract Negotiation Tips For 2012 Data to Decisions R "Ray" Wang
Analyst Blog January 04, 2012 Unified Communications Trends for 2012 Future of Work Unified Communications (UC) has reached mainstream adoption with approximatel
Analyst Blog December 27, 2011 Tuesday's Tip: Apply Maslow's Hierarchy Of Needs To C-Level Business Strategy Future of Work R "Ray" Wang
Analyst Blog December 26, 2011 Monday's Musings: 10 Mega Business Trends To Watch For In 2012 Matrix Commerce R "Ray" Wang
Analyst Blog December 22, 2011 Press Release: Constellation Research Appoints Sachin Gosavi As VP of India Data to Decisions R "Ray" Wang
Analyst Blog December 19, 2011 How to Engage Customers in Real Time Without Breaking the Bank Next-Generation Customer Experience
Analyst Blog December 14, 2011 When does moving your contact center to the cloud make sense? New C-Suite With costs soaring many companies are trying to decide if on-demand cloud ser
Analyst Blog December 07, 2011 Research Summary: Demystifying Enterprise Gamification For Business Future of Work R "Ray" Wang
Analyst Blog October 20, 2011 Speech Analytics Gains Traction with Avaya's Purchase of Aurix Next-Generation Customer Experience Avaya announced its purchase of speech analytics firm Aurix to support its UC
Analyst Blog October 12, 2011 Strategy for Successful Video Rollout Next-Generation Customer Experience
Analyst Blog September 20, 2011 Strategic Social Media Engagement Lowers Contact Center Costs Next-Generation Customer Experience Many companies support social media sites to reach the millions of customers
Analyst Blog September 15, 2011 What's Behind Contact Center Job Repatriation? Next-Generation Customer Experience After many years of moving contact center operations off-shore, either d
