Analyst Blog September 23, 2012 Event Report: Dreamforce X (#DF12) Emerges As The South By Southwest (#SXSW) For The Enterprise Data to Decisions R "Ray" Wang
Analyst Blog September 17, 2012 Does Your Customer Support Outsourcer Integrate Social and Mobile Apps? Next-Generation Customer Experience It is not uncommon for in-house customer support organizations to mistakenly
Analyst Blog August 27, 2012 Monday's Musings: The New Engagement Platform Drives The Shift From Transactions Next-Generation Customer Experience Convergence In The Five Forces Of Consumerization Of Technology Drive R "Ray" Wang
Analyst Blog August 08, 2012 Six Ways to Fully Support your Social Customer New C-Suite Customer support organizations strive to deliver exceptional customer experie
Analyst Blog July 25, 2012 Community Forums Offer New Way to Differentiate Customer Service Next-Generation Customer Experience Customer community forums provide a meeting place for customers to engage wit
Analyst Blog July 11, 2012 Event Report: Microsoft's Worldwide Partner Conference 2012 #wpc12 Future of Work R "Ray" Wang
Analyst Blog July 09, 2012 Have Business Telephone Systems Become Obsolete? Next-Generation Customer Experience We are in a BYOD era with employees clearly indicating that they want to choo
Analyst Blog June 14, 2012 Why Self-Service Doesn’t Achieve Its Potential Next-Generation Customer Experience Customer service providers have struggled for years to encourage customers to
Analyst Blog June 12, 2012 Tuesday's Tip: Dealing With The Real Problem In Social Business Adoption: The People! Future of Work Social Business Adoption Dependent On Employee Adoption R "Ray" Wang
Analyst Blog May 18, 2012 Friday's Features: Using Attensity Analyze 6.0 To Compare Customer Sentiment For @united @southwestair @virginamerica Matrix Commerce R "Ray" Wang
Analyst Blog May 17, 2012 Cisco's Customer Collaboration Analyst Event Highlights Next-Generation Customer Experience Two themes emerged from Ciscorsquo;s Collaboration Analyst event were
Analyst Blog May 12, 2012 Event Report: Questions Every #SAPPHIRENOW Attendee Should Be Asking SAP Data to Decisions R "Ray" Wang
Analyst Blog May 09, 2012 Event Report: Lithium Network Conference 2012 #LiNC Marketing Transformation R "Ray" Wang
Analyst Blog April 27, 2012 The Hidden Cost for Inconsistent Social Media Support Next-Generation Customer Experience Most customer support managers agree that social media will continue to grow
Analyst Blog April 25, 2012 News Analysis: KANA Enters MidMarket With Trinicom Acquisition Next-Generation Customer Experience R "Ray" Wang
Analyst Blog April 12, 2012 Research Summary: Why the Move from Transaction to Experience Requires Better Analytics Data to Decisions Forward And Commentary R "Ray" Wang
Analyst Blog April 09, 2012 Event Report: Clarabridge Customer Connections 2012 #cbc312 Matrix Commerce R "Ray" Wang
Analyst Blog March 26, 2012 ALU Opentouch Conversation Raises the Bar for UC Tablets Next-Generation Customer Experience Alcatel-Lucent (ALU) unveiled its new Opentouch Conversation Tablet at Enterp
Analyst Blog March 26, 2012 Event Report: IIAR UK Forum & The Future Of The Industry Analyst, Legacy Vs Disruptive Data to Decisions R "Ray" Wang
Analyst Blog March 12, 2012 Executive Profiles: From Transaction To Engagement – Michael Park, Microsoft Business Solutions Future of Work R "Ray" Wang
March 09, 2012 A Deeper Look at the Oracle/Taleo and SAP/SuccessFactors Acquisitions Future of Work R "Ray" Wang Alan Lepofsky
Analyst Blog March 08, 2012 Quark Summary: What Every CMO Needs To Know About The Six C's Of Customer Engagement Next-Generation Customer Experience R "Ray" Wang
