Analyst Blog January 18, 2014 Reduce Support Costs With A Customer Community: Increase Agent Efficiency (Part 2) Marketing Transformation
Orbits Blog January 17, 2014 Message to CIOs, Stop Hogging Innovation: It's the Business of Everyone in the C-Suite Next-Generation Customer Experience
Analyst Blog January 15, 2014 Rise of the Social Enterprise - Game Changers Broadcast New C-Suite Below is the webcast on the rise of the social enterprise that I participated Alan Lepofsky
Analyst Blog January 12, 2014 News Analysis: New #IBMWatson Business Group Heralds The Commercialization Of Cognitive Computing. Ready For Augmented Humanity? Data to Decisions IBM Launches New Business Group In New Yorkrsquo;s Silicon Alley R "Ray" Wang
Analyst Blog January 11, 2014 Event Report: #NRF14 Preview - Retail's Big Show Hints At Lessons Learned In #MatrixCommerce Marketing Transformation R "Ray" Wang
Analyst Blog January 08, 2014 Salesforce.com Puts Less Emphasis On Social More On Business Future of Work This morning at Salesforce.com#39;s World Tour event in New York city, I mee Alan Lepofsky
Analyst Blog January 06, 2014 News Analysis: Microsoft Dynamics CRM Acquires Parature For Customer Service Capabilities Next-Generation Customer Experience Dynamics CRM Gains Key Technology and Team To Take Existing Customer R "Ray" Wang
Analyst Blog January 06, 2014 News Analysis: Verint Announces Intent To Acquire Kana For $514M Data to Decisions R "Ray" Wang
Analyst Blog December 28, 2013 Trends: 10 Trends for #Cloud Computing in 2014 To Dominate #Digital Disruption [Slide Share] New C-Suite Ten Trends For Cloud Computing In 2014 To Dominate Digital Disruption R "Ray" Wang Holger Mueller
Analyst Blog December 24, 2013 Tuesday's Tip: Seven Lessons Learned In Customer Experience Strategies During A Data Breach (such as @Target's) Marketing Transformation Every Brand Should Have A Plan For A Data Breach R "Ray" Wang
Analyst Blog December 19, 2013 My analysis of the FIDO Alliance Data to Decisions I#39;ve written a new Constellation Research quot;Quarkquot; Report on the Steve Wilson
Analyst Blog December 17, 2013 Be the Change you Want to See - Great Future of Work Products Begin with Great Company Culture New C-Suite Company culture: the secret ingredient in the creation of the industr
Analyst Blog December 17, 2013 Event Report: The Atlantic Silicon Valley Summit - Exploring The Culture Of Innovation [VIDEO] #AtlanticSVS Data to Decisions R "Ray" Wang
Orbits Blog December 13, 2013 Social Communities Spur Innovative Customer Support Next-Generation Customer Experience As customer support managers plan for the upcoming year, one area I suggest f
Analyst Blog December 12, 2013 How to Fix the Healthcare Industry - The Prevention Economy and the Human API Data to Decisions Today#39;s healthcare industry focuses primarily on the quot;cure and care
December 10, 2013 Purposeful Collaboration - Implementing Social Into Business Processes Future of Work Alan Lepofsky
Analyst Blog December 08, 2013 Purposeful Collaboration - How To Make "Social" Work Future of Work The following is the 18min talk I gave at Constellation Connected Enterprise Alan Lepofsky
Analyst Blog December 06, 2013 Salesforce1 - What You Need to Know Now webinar recording Data to Decisions Today we presented the webinar, quot;Salesforce1 - What You Need to Know Now
December 06, 2013 Salesforce1: What You Need to Know Now Data to Decisions R "Ray" Wang Holger Mueller Alan Lepofsky
Analyst Blog December 05, 2013 Getting Social with Siebel #1: Supporting Real World Scenarios Tech Optimization
December 05, 2013 It’s Simple To Get Started Developing On Salesforce Data to Decisions Alan Lepofsky
