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Customer experience is a funny thing. Organizations can dream up any number of amazing, captivating, creative and “delightful” moments in time. We can map and track how these moments are delivered through an increasingly expansive network of digital and traditional engagement channels. We can orchestrate how a series of moments can string together into robust journeys across which our customers can turn and weave at their own speed. We can dream and do a LOT of things. We just can’t “control” or “manage” a customer’s experience.
Analyst Blog
AWS always used to come across as a landing place to attract the digital innovators to experiment, innovate and then productionize. They always had a good story at re:Invent attracting the bleeding edge innovators. This time I felt they missed that beat a little. Overall, it came across as less innovative and more incremental to what they already have. No earth-shattering new initiatives that blew me away. It could be because they wanted to play it safe with the change at the helm. What do you think? Let me know in the comments below.
Analyst Blog
Innovation, Ethics & Future-Ready Strategy | DisrupTV Ep. 260
In DisrupTV Episode 260, hosts R “Ray” Wang and Vala Afshar convene a powerhouse panel to explore themes of innovation, adaptability, ethics, and strategy:
Video
Achieve Reliable Observability: Bolster Cloud-Native Observability
Modified and updated from an originally published article in DevOps.com on March 30, 2021
Analyst Blog
It has been quiet on the global payroll front in general – the biggest news of the year has been incremental addition of countries by practically all major global HCM vendors (see here for the Market Overview).
The faster path – basically not playing the country-by-country monopoly game – is an acquisition - and that is what Ceridian just has done, with the acquisition of ADAM HCM. Let’s dissect the press release in my custom style, it can be found here.
Analyst Blog
I was fortunate enough to be invited to attend and speak at the Refresh 2021 conference in Las Vegas earlier this month. This blog is my review of the the conference Refresh 2021.
Analyst Blog
Future of Work, Cybersecurity & Digital Leadership | DisrupTV Ep. 259
In DisrupTV Episode 259, hosts R “Ray” Wang and Vala Afshar are joined by three visionary leaders to explore the convergence of leadership, future of work, and digital safety:
Video
Over $8.5 Billion Invested In 241 Quantum Startups
A recent analysis by Constellation Research found 241 companies in the Quantum Computing space in seven categories driving $8.512 billion in investment to date. A review of funding announcements, deals in pipe, and conversations with investors, demonstrated a tremendous appetite to fund all categories of the quantum ecosystem.
Analyst Blog
Building Influence, Leading Change & Driving Impact | DisrupTV Ep. 258
In DisrupTV Episode 258, hosts R “Ray” Wang and Vala Afshar engage with three influential leaders to explore the evolving landscape of leadership, influence, and organizational culture:
Video
Unlocking Disruption & Creativity: How Innovators Shape the Future | DisrupTV Ep. 257
In DisrupTV Episode 257, hosts R “Ray” Wang and Vala Afshar engage with three visionary leaders to discuss the intersection of personal disruption, technological innovation, and creative leadership:
Video
News Analysis: Apple Business Essentials Simplifies SMB Ownership Experience rwang0 Wed, 11/10/2021 - 07:46
Apple Launches New Business Essentials Service
Source: Apple
On Wednesday, November 10th, Apple introduced a new business service for companies up to 500 employees. Apple Business Essentials enables organizations to easily add users, onboard users, back up information, secure devices, receive 24/7 support, repair devices onsite, and manage the device lifecycle for deployment.
A new feature known as Collections enables easy configuration of settings and apps for the Individual user, group, and/or device level. Further, IT personnel can automatically push Wifi passwords, VPN settings, and make downloaded apps available to employees who sign in to a personally owned or corporate devices. As a result, this new service makes it possible for organizations to enforce security policies and critical security settings such full-disk encryption, privacy of personal and work data, and the ability to lock out lost or stolen devices. In conversations with technology executives with Apple shops, they are looking forward to the 4-hour or less onsite repair capabilities starting with the iPhone.
Apple is offering three Business Essentials plans that vary by number of devices and amount of storage (see Figure 1). Organizations can also add optional AppleCare+ to their existing plans.
Figure 1. Three Levels Of Apple Business Essentials Pricing Reflect Usage Based and User Based Pricing
The Bottom Line: Apple Just Made Managing And Securing Devices Much Easier For SMBs
Technology executives in the mid-market face constrained staffing and seek ease of use in adding and on-boarding users and devices; while enabling flexible technology choices amidst growing security threats. The Apple Business Essentials service offering makes it easy to allow SMBs to scale.
Your POV
Will you sign up for Apple Business Essentials to manage your Apple devices in the enterprise? Will this improve your ability to onboard employees and manage devices?
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Analyst Blog
The time has come to recenter our attention and our intention when it comes to omnichannel. We’ve been chasing omnichannel for what feels like decades, repeating an exercise in pushing everywhere yet engaging nowhere. After such a long journey, the idea of even catching up with the expectations of the omnichannel customer can feel overwhelming.
Analyst Blog