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If you had any doubt there is broad industry interest in blockchain, look no further than the Linux Foundation's Hyperledger Project. It has grown by 170 percent since its formal launch in February, now counting 80 members compared to the original 30 founding members.
Insight Blog
The phrase “customer service is the new marketing” has gained popularity with brands realizing that poor customer service takes current, and even potential customers, out of the marketing funnel. Why? If a customer doesn’t get the help she needs, she often will not remain loyal – or worse, she will take to social media and […]
Analyst Blog
HPE streamlines use of machine learning services with Haven OnDemand Combinations. Vertica release improves performance, adds Hadoop and Spark support. Hewlett Packard Enterprise announced August 30 at its HPE Big … Continue reading →
Analyst Blog
Genesys (www.genesys.com), a customer experience, omnichannel and contact center solution and Interactive Intelligence Group Inc. (www.inin.com), a customer engagement and global leader of cloud and on-premise solutions for communications and collaboration, are entering into a definitive agreement. In this agreement Genesys will acquire Interactive Intelligence in a transaction valued at approximately $1.4 billion. How Will This […]
Analyst Blog
SAP has been dealing with questions over the future of its Business Warehouse product for years, and now has provided an answer with SAP BW/4HANA, a new data warehousing product that takes some significant technical leaps forward.
Insight Blog
Genesys is acquiring Interactive Intelligence Group in a $1.4 billion deal that continues a run of consolidation in the contact-center software industry. The goal now is growth through additional size, the companies said in a statement:
Insight Blog
For the last two years, Disruptor’s Handbook have been working with Qantas to create an innovation program that brings the power, agility and speed of the startups into their customer journeys. With a focus on customer experience, these weekend intensives, known as the Codeshare Hackathons, expose Qantas business challenges to the scrutiny – and creativity – of the hackers, hipsters and hustlers of the startup world.
Analyst Blog
Twitter rolled out its video ad platform Amplify two years ago, but until now it has focused on cutting deals with publishers such as Sports Illustrated, MTV and BuzzFeed.
Insight Blog
Case Study
Case Study: Zudy and Tri-State-Based Pharmaceutical Company How Zudy Reset Expectations and Boosted Productivity with a Powerful No-Code Rapid Application Development Platform This report examines how a pharmaceutical company used Zudy to create custom applications for human resources, procurement and sales management, allowing the company to innovate and improve business performance while improving user adoption.
Event report: I had the opportunity to attend O.C. Tanner’s first analyst summit held in Salt Lake City on August 26th 2016. Executives at O.C. Tanner demonstrated a realization that the technology R&R products are likely not to come from the traditional organization, and have setup O.C. Tanner labs, both as an innovation incubator as well as a potential source for future growth in the technology enabled segments of the R&R market.
Analyst Blog
VMware made a slew of cloud-related announcements at the start of its VMWorld conference this week, but perhaps the most notable one concerned a set of services that are still under development.
Insight Blog
Human-Centered HR, AI Trends & Workday’s Future | DisrupTV Ep. 30
In DisrupTV Episode 30, hosts R “Ray” Wang and Vala Afshar speak with:
Video
SAP needs to address big data, streaming and IoT apps. Altiscale would accelerate efforts to deliver high-scale and high-performance cloud data services. … Continue reading →
Analyst Blog
Rimini Street has made a value case for its third-party software support services in multiple ways, including the 50 percent savings they say SAP and Oracle customers will enjoy compared to vendor maintenance, as well as a pledge that services will be rendered by engineers with at least 15 years of experience.
Insight Blog
I attended the yearly IBM Alliance Insights event, held August 23rd and 24th in New York. The focus was on three major partnerships of IBM, respectively with SAP, Oracle and Microsoft. IBM has substantial business with all three partners, so not surprisingly the plans with each are elaborate, carefully crafted and validated multiple times. The common leitmotiv for all three of them is that IBM is trying to push its two strong assets with Watson and IBM Cloud in all partnerships, while maintaining and expanding its substantial professional services business with all three vendors.
Analyst Blog
The Rush To Artificial Intelligence Will Enable Augmented HumanityWhile market leaders and fast followers have not yet achieved mass personalization, the next rush is focused on investments in artificial intelligence (see Figure 1). Searching for a competitive advantage and fearful of disruption, board rooms and CXO’s have rushed to artificial intelligence as the next big thing. The investment in pilots for AI’s subsets of machine learning, deep learning, natural language processing, and cognitive computing have moved from science projects to new digital business models powered by smart services.
Analyst Blog
Big news in the tech world back in June with Microsoft announcing they were acquiring LinkedIn for $26.2b. Now that a few months have passed and the dust settled, my esteemed colleagues, Steve Wilson, privacy and security expert, Alan Lepofsky, Guru in social collaboration, and I had a chance to examine the deal in more detail. We co-authored a new report, Microsoft Acquires LinkedIn, Shaping the Future of Work, that explores the opportunities — and possibilities, that lie ahead as the companies come together.
Analyst Blog
Microsoft turned heads in June when it announced its most expensive acquisition to date, the US$26 billion purchase of LinkedIn. Executives from both companies explained that the deal will lead to richer user experiences in Microsoft’s Office 365 and Dynamics products. Commentators framed the takeover interms of integrating LinkedIn's social graphs into the Microsoft product UX – for example, helping users better prepare for meetings by having Outlook display details of the people you're going to be meeting with.
Analyst Blog
On June 13, 2016 Microsoft announced their intention to acquire LinkedIn for $26B, Microsoft's most expensive takeover to date. Why is Microsoft willing to spend that money? What's in it for them, for customers and for partners? My Constellation Research colleagues Steve Wilson, Cindy Zhou and I examine what this combination means and how it impacts the future of work... from personal productivity and team collaboration, to changing the way career paths and hiring are managed, to the impact of marketing experiences.
Analyst Blog
Premium Research
How Microsoft’s Most Expensive Acquisition Can Improve the Way People Work Constellation Microsoft's acquisition of LinkedIn as a broad strike by Microsoft to solidify its position as a preferred workplace tool for the Future of Work. This report examines the potential enhancements to Microsoft’s workplace tools resulting from the LinkedIn acquisition.