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Open Research

2023 H1 CxO Business Confidence Survey

Future of Work
Constellation's 2023 H1 CxO Business Confidence Survey assesses the confidence of C-suite executives in today's business and technology climate as well as their financial outlook…
Hannah Mason, R Ray Wang
Trends

IBM Delivers AI How It Is Meant to Be With Watsonx

Tech Optimization
The year 2023 is quickly becoming the year of artificial intelligence (AI) in general and generative AI in particular. But with the hype turning into demand, it has also…
Holger Mueller
Trends

Connecting Experiences From Employees to Customers

Data to Decisions
The contact center feels as though it is trapped in an almost constant state of change and evolution. Just as the throes of the pandemic-induced shift in work have calmed,…
Liz Miller
Trends

ChatGPT: Hype or the Future of Customer Experience?

Data to Decisions
Although generative artificial intelligence (AI) has been around for some time, OpenAI’s ChatGPT has captured the hearts and minds of the general population by highlighting…
Liz Miller, R Ray Wang
Trends

2023 Trends in Incident Management

Data to Decisions
More than a year has passed since Constellation published its original “Trends in Incident Management” report. However, most enterprises still are not set up to handle IT-related…
Andy Thurai
Offering Overview

IBM Cloud Satellite Powers Workload Freedom and More

Data to Decisions
This report provides an overview of how IBM Cloud Satellite has evolved to become a full-fledged next-generation computing platform. The IBM Satellite platform provides what…
Holger Mueller
Best Practices

The New Digital Assets Imperative for CIOs in the Public Sector

Digital Safety, Privacy & Cybersecurity
CIOs in the public sector today have momentous decisions to make as innovative new digital assets managed within blockchains and distributed ledgers become a vital part of the…
Dion Hinchcliffe
Offering Overview

Workday Gets More ‘Tough’ Stuff Into Its HCM Suite

Data to Decisions
This report provides an overview of Workday Human Capital Management and analyzes its ability to satisfy enterprises’ demands to power their people operations with an…
Holger Mueller
Offering Overview

IFS ERP Cloud Delivers Moments of Service

Future of Work
Enterprises emerging from the worst of the COVID-19 pandemic seek greater flexibility and more automation in their enterprise resource planning (ERP) solutions. Leaders need…
R Ray Wang
Offering Overview

Oracle Continues to Lead in Cloud ERP

Future of Work
Enterprises emerging from the worst of the COVID-19 pandemic seek greater flexibility and more automation in their enterprise resource planning (ERP) solutions. Leaders need…
R Ray Wang
Best Practices

How to Succeed in Complex Payroll Environments

New C-Suite
This report covers the trends and challenges underlying the operation of payroll in complex environments. These environments often are found in regulated and unionized…
Holger Mueller
Open Research

Constellation Research's 2022 CxO Business Confidence Survey

Future of Work
Introduction Constellation’s 2022 CxO Business Confidence Survey assesses C-suite executives in today’s business and technology climate as well as their financial outlook for…
Hannah Mason, R Ray Wang
Open Research

IBM Enables Enterprise Acceleration With Higher AI Velocity

Data to Decisions
Introduction IBM has offered successful artificial intelligence (AI) products for more than a decade. Now it has begun sharing these offerings with interested developers and…
Holger Mueller