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Customer Story

Certinia Launches Veda AI Agent Suite

Future of Work
Certinia recently launched Veda, an intelligent operations engine comprising a suite of AI agents and actions that sit on top of its professional services automation (PSA)…
Larry Dignan
CR Pulse

Customer Success Software: Gainsight

Future of Work
The Addition of MCP Capabilities Has Gainsight Aiming to Be the Platform for Agentic Customer Retention and Growth
Martin Schneider
The Board

Enterprise Intelligence Monthly Update: April 2026

Board Strategy
This month’s thread: the breakdown of the “AI promise curve” as it meets execution reality exposes cost structures, governance gaps, and architectural misalignment, forcing…
Esteban Kolsky
The Board

Enterprise Technology Intelligence Monthly Update: March 2026

Board Strategy
This month’s thread: the economic and operating model shift from AI as “capability” to AI as “execution” and what that does to software spend, governance, and workforce planning.
Esteban Kolsky
Customer Story

SaaS Under the Microscope: How To Evaluate Your Vendor

Data to Decisions
Software-as-a-service (SaaS) companies are being repriced, reevaluated, and rethought as analysts, investors, and customers wonder how artificial intelligence (AI) agents will…
Larry Dignan
Customer Story

ZohoDay 2026: Emerging Themes To Watch

Data to Decisions
ZohoDay 2026 in February featured dozens of takeaways and insights from an enterprise software company that has historically been disruptive and offers great value for the money…
Larry Dignan
Trends

Why the Next AI Wave Is About Process, Not Models, Part 1

Data to Decisions
Enterprise artificial intelligence (AI) adoption has reached an inflection point. Building on years of data modernization investments, most organizations can now deploy models,…
Michael Ni
Big Idea

Five Ways Intelligent Revenue Platforms Optimize GTM Efforts

Revenue & Growth Effectiveness
As agentic AI and other technological innovations make it easier to integrate data and implement RI tools, growth leaders must begin using these tools not just as stand-alone…
Martin Schneider
Open Research

Constellation Research's CXO Confidence Survey

Data to Decisions
  Constellation Research’s 2025 CxO Confidence Survey examines enterprise sentiment among senior decision-makers navigating a landscape defined by complexity and cautious…
R Ray Wang, Hannah Mason