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Case Study

How Microsoft Dynamics CRM Improves Productivity at Trek Bicycle

Matrix Commerce
This case study details how Trek Bicycles improved customer experience by centralizing its diffuse sales and customer data with Microsoft Dynamics CRM.    hbspt.cta.load(341263, 'c90ed11c-6b6e-431d-82dd-9f731017b7e0'); Trek Bicycles was founded…
Dr. Natalie Petouhoff
Premium Research

The Customer View on Oracle Sales Cloud

Future of Work
Early Adopter Experience Demonstrates Growing Traction in Oracle’s Customer Base  hbspt.cta.load(341263, '928aec77-79b6-495a-aa30-35c80750f4c9'); Oracle Sales Cloud presents the market with a paradox, being both a new product and a mature…
R Ray Wang
Case Study

New Belgium Brewing Creates Great Customer Experiences Using Microsoft Dynamics

Data to Decisions
Matching Culture Goals with Technology Produces a Profitable Customer- and Employee-Centric Business  hbspt.cta.load(341263, 'ad59985e-eb1a-4de2-a81f-cd331452fcf5'); New Belgium Brewing Company is a company that prides itself on being a customer-…
Dr. Natalie Petouhoff
Quarks

A Guide to the New Actions and Objects of the Digital Workplace

Data to Decisions
Understanding the New Nouns and Verbs Associated with Social Networking hbspt.cta.load(341263, '0b662479-9581-4572-9425-78669b4713f2'); As new tools and processes work their way into our daily workflow, some degree of training and education is necessary…
Alan Lepofsky
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“Big Privacy” Rises to the Challenges of Big Data

Data to Decisions
Privacy Regulations Can Shock Data Miners, Yet Big Data Demands a New Privacy Compact hbspt.cta.load(341263, '57d3a184-5dc4-4681-a157-6ea0cff4e58c'); Big Data concerns the extraction of knowledge and insights from the vast underground rivers of…
Steve Wilson
Premium Research

An In-Depth Analysis of Salesforce1 – Better Packaging or New Offering?

Future of Work
Constellation Analysts Provide Perspectives on Salesforce1 from CRM, PaaS, and Social Angles At Dreamforce 2013 in November, Salesforce.com introduced Salesforce1, a new development platform for the next generation of Salesforce.com applications. Whether by coincidence or by…
Holger Mueller, J. Bruce Daley, Alan Lepofsky
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Constellation's 2014 Outlook on Dominating Digital Business Disruption

Data to Decisions
Making Sense of the Digital Business Disruption Trends Through the Lens of a Futurist Framework hbspt.cta.load(341263, 'cb168ebe-5030-49fa-b0a8-d165d034e238'); Watch the webinar The beginning of a new year brings trends and predictions about the future…
R Ray Wang
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Mobile ROI: Early Adopters Show Massive Advantages with Mobile

Data to Decisions
Market Leaders and Fast Followers See Real ROI with Mobile InitiativesDownload the report snapshotMobility provides a competitive advantage to organizations that have incorporated and embedded it into business processes. More than just another channel, mobility has earned its…
R Ray Wang
Quarks

Salesforce.com Introduces Salesforce Identity

Future of Work
From multiple points of view, Constellation’s analysts weigh in on salesforce.com’s October 15, 2013 entrance into the identity market. Steve Wilson provides a view from identity and security. Bruce Daley assesses the announcement from Customer Relationship…
Steve Wilson, Holger Mueller, J. Bruce Daley, Alan Lepofsky
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Better Leads, Better Results

Future of Work
Strengthening the Marketing-Sales InterlockDownload the report snapshotToday's marketing and sales organizations are vastly different than they were even two or three years ago. The global financial crisis created ongoing impacts and the rise of digital and social media led…
Gavin Heaton
Constellation Cosmos

Mobile  ROI:  Is  Your   Organization  Ready  for  an   Unfair  Advantage?

Future of Work
Insights from 341 Respondents Putting Mobility to Work in Key Business Processes Download the report snapshotMobility   provides   a   competitive   advantage   to   organizations   that   have   incorporated   and  …
R Ray Wang
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The State of Siebel in the 2013 Market

Future of Work
Different Strategies for Moving Ahead with Siebel Implementations and Methods to Assess Your CareerDownload the report snapshotAt a philosophical level, all software is an attempt to capture the real world. This is especially true of enterprise software, which models the…
J. Bruce Daley
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The Identity Manifesto: Seven Points on the Future of Identity

Future of Work
Moving Identity from Geek to Chic and Four Steps on How to Get ThereIdentity often means many things to many people for good reasons. Traditional definitions for the identity and access management professional have revolved around standards for authentication, access,…
R Ray Wang
Case Study

Taking Talent Search to the Next Level

Future of Work
Why the Haley Stuart Group Recruited ShoreTel Sky as Its Cloud Communications Service Provider Haley Stuart Group (HSG) is a highly specialized boutique executive recruiting and talent search organization founded on the belief that clients are best served by industry-specific…
E. Brent Kelly
Case Study

Using the Cloud to Protect What’s Important

Future of Work
Sealed Air’s Global Migration to Verizon/Siemens Cloud-Based Unified Communications Services As a global company with geographically dispersed manufacturing and laboratory facilities, Sealed Air had a vast communications asset base consisting of PBXs, telephony handsets and…
E. Brent Kelly
Case Study

Supporting the Ride to Cloud UC Services

Future of Work
Why Hendrickson is Moving its Voice and Video Communications to the Thinking Phone Networks Cloud In 2010 Hendrickson, a commercial truck components supplier, had 14 manufacturing locations in North America, each with its own antiquated PBX that was used for local and long…
E. Brent Kelly
Case Study

Keep On Trucking at the Speed of Voice

Future of Work
How a Transportation Software Provider Transformed its Communications Using 8x8’s Cloud Service Communications is the lifeblood of the commercial freight logistics business. TMW Systems Inc. is one of the global leaders in the industry, providing transportation and…
E. Brent Kelly
Quarks

Disruptive Technology Adoption: An Executive Primer

Data to Decisions
Apply Constellation’s Adoption Framework to Ensure Organizational SuccessDisruptive technology powers today’s business strategy. The creation of new business models, the drive toward transformational innovation and the consumerization of technology put pressure on…
R Ray Wang
Quarks

Building Your Interaction Strategy with the Nine C's of Engagement

Future of Work
A Step-by-Step Guide to Successful Stakeholder Interactions in the Digital Age Organizations today have a once-in-a-decade opportunity to use social media channels to improve stakeholder engagement. Transformation of internal engagement on the employee level and external…
R Ray Wang
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Introducing Matrix Commerce

Marketing Transformation
How to Design for Buyer-Centricity in a People- to-People (P2P) World Download the report snapshot Amid the proliferation of new technologies, business models and economic conditions, a new buyer-centric world has emerged. Consumerization of technologies, manifested…
R Ray Wang