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Analyst Blog
June 16, 2026

Hot Take: Salesforce Acquires Fin and Leaves Us Reading Between the Agentic Lines

Salesforce has announced its intent to acquire agentic unicorn, Fin. The pickup will bring a customer service focused frontier model into the AI Research fold while delivering an end-to-end customer agent focused on the full customer journey, regardless of functional ownership or individual mandate. ...
Liz Miller
Analyst Blog
June 15, 2026

The CEO’s AI Dashboard, Part 3: Data Readiness

Board Strategy
I want to move from business value to the condition that usually determines whether that value appears at all: data readiness. Enterprises still talk about data readiness as though it were a cleanup project. It is closer to an operating discipline. Good data helps. Clean data helps. The right data, in the right place, ...
Esteban Kolsky
Analyst Blog
September 26, 2024

Trust & Safety Challenges in the Age of AI

Digital Safety, Privacy & Cybersecurity
lt;pgt;The vast majority of content online now is user-generated. The regulatory implications are becoming clear. Automated content lt;span style=quot;color:blackquot;gt;moderation...
Steve Wilson
Analyst Blog
September 23, 2024

An Origin Story

Data to Decisions
lt;pgt;Whichever way you look at it, digital certainty and safety increasingly depend on knowing the story behind the data. lt;/pgt; ...
Steve Wilson
Analyst Blog
September 22, 2024

The Future of Data Protection

New C-Suite
lt;pgt;There is more to data protection than privacy. What is it that makes any piece of data worth protecting? And what are we protecting it against? lt;/pgt; ...
Steve Wilson
Analyst Blog
August 27, 2024

Verifiable Credentials and the Story Behind a Credential

Digital Safety, Privacy & Cybersecurity
lt;pgt;The real power of digial wallets and verifiable credentials is not what they change, but what they leave the same! This technology tells the story behind any credential -- w...
Steve Wilson