Mastering the Art of Asking: Leadership, CX, and the Future of Work | DisrupTV Ep. 174

In DisrupTV Episode 174, hosts R “Ray” Wang and Vala Afshar engage with three thought leaders to explore the critical skills and strategies shaping modern leadership, customer experience (CX), and organizational culture.

Featured Guests

  • Grad Conn – Chief Experience & Marketing Officer at Sprinklr, leading the charge in transforming customer experience through unified platforms.
  • Dr. Wayne Baker – Professor and author of All You Have to Do Is Ask: How to Master the Most Important Skill for Success, sharing insights on the power of asking in leadership and collaboration.
  • Heather Clancy – Editorial Director at GreenBiz Group, focusing on sustainable business practices and the intersection of technology and environmental responsibility.

Key Takeaways

  1. The Power of Asking: Dr. Wayne Baker emphasizes that asking for help is a crucial skill for leaders, fostering collaboration and innovation. He discusses strategies to overcome the barriers to asking and how it can lead to greater success.
  2. Transforming Customer Experience: Grad Conn highlights the importance of integrating customer experience across all touchpoints, advocating for a unified approach that leverages technology to meet evolving customer expectations.
  3. Sustainable Business Practices: Heather Clancy discusses the growing importance of sustainability in business, exploring how companies can innovate responsibly and the role of technology in driving environmental initiatives.

Notable Quotes

  • “Asking is a skill that can be learned and is essential for leadership success.” — Dr. Wayne Baker
  • “Customer experience is the new battleground for business success.” — Grad Conn
  • “Sustainability is not just a trend; it's a fundamental shift in how we do business.” — Heather Clancy

Final Thoughts

This episode underscores the interconnectedness of leadership, customer experience, and sustainability in today's business landscape. The ability to ask, listen, and adapt is paramount for leaders aiming to drive innovation and foster inclusive, customer-centric organizations.

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