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Trends

September 25, 2024

Oracle Expands Its Lead in Cloud HCM With AI, Workforce Management, and More

Data to Decisions

This report provides an overview of Oracle Fusion Cloud Human Capital Management (Oracle Cloud HCM) and analyzes its ability to satisfy enterprises’ demands to power their…

Holger Mueller

Trends

September 23, 2024

Analytics Meets Generative AI: Bringing Trust to Natural-Language Analysis

Data to Decisions

The analytics market is mature in many respects, but it’s rapidly evolving in the era of generative artificial intelligence (GenAI). Augmented capabilities, headlined by GenAI…

Doug Henschen

Quarks

September 16, 2024

Zoho Advances Its Value-Leading Analytics and Business Intelligence Platform

Data to Decisions

Zoho is not just a cost-competitive disrupter in the CRM, personal productivity, and collaboration spaces; since 2009 the company also has been steadily gaining market share…

Doug Henschen

CR Pulse

September 10, 2024

B2B Marketing for the Enterprise: HCL Unica

New C-Suite

Market Description AI-powered B2B marketing automation tools have transformed the industry by delivering highly personalized, targeted, and creative customer journeys. These…

Liz Miller

CR Pulse

September 10, 2024

Revenue Platforms: Salesloft

Next-Generation Customer Experience

Market Description The revenue platforms sector continues to be a crowded one, even as consolidation begins to enter into the equation. Although these solutions started out…

Martin Schneider

CR Pulse

September 09, 2024

AI Global Services: TCS Global AI Services

Market Description Artificial intelligence (AI) services firms work with clients to design, build, train, manage, and operate AI capabilities for organizations. These firms…

R Ray Wang

Case Study

September 05, 2024

Scotts Miracle-Gro: How CX and UserTesting Drive Omnichannel Revenue

Data to Decisions

Customer Story Spotlight Scotts Miracle-Gro’s three-year strategic plan aims to drive an average of 3% annual growth, with retail expansion and direct-to-consumer channels…

Larry Dignan

CR Pulse

September 04, 2024

AI Global Services: Wipro ai360 Services

Market Description Artificial intelligence (AI) services firms work with clients to design, build, train, manage, and operate AI capabilities for organizations. These firms…

R Ray Wang

Offering Overview

September 03, 2024

Workday Extend Writes Its Next Chapter: AI

Data to Decisions

Enterprise application platforms (EAPs) have gained relevance over the years, advancing from being add-ons to an enterprise application to being revenue generators. The key…

Holger Mueller

CR Pulse

August 28, 2024

B2B Marketing Automation for the Enterprise: Adobe Marketo Engage

New C-Suite

Market Description AI-powered B2B marketing automation tools have transformed the industry by delivering highly personalized, targeted, and creative customer journeys. These…

Liz Miller

Market Overview

August 21, 2024

Revenue Platforms: AI and Focus on Full Journey Are Changing the Game

New C-Suite

The revenue platforms market continues to evolve rapidly. This is due to several factors—namely that most businesses are continuing to transform their business models to…

Martin Schneider

CR Pulse

August 19, 2024

AI Global Services: Infosys Topaz

Market Description Artificial intelligence (AI) services firms work with clients to design, build, train, manage, and operate AI capabilities for organizations. These firms…

R Ray Wang

Quarks

August 01, 2024

The JD Edwards EAP Comes From Nextworld

New C-Suite

Introduction The world of enterprise resource planning (ERP) has evolved since its inception in the late 1980s, and so have the software architectures underlying ERP…

Holger Mueller

Case Study

July 24, 2024

How Rivian Data, AI, and a Software-Defined-Vehicle Strategy Is Paying Off

Data to Decisions

Customer Story Spotlight Rivian has new models planned and a $5 billion partnership with Volkswagen Group that may enable the electric vehicle maker to emerge as a top software…

Larry Dignan

Trends

July 22, 2024

Analytics and Business Intelligence Trends in Cloud, Embedding, and Generative AI

Data to Decisions

The analytics and business intelligence (BI) market is mature in many respects, but it’s rapidly evolving in three important ways: expanding cloud deployment options; adding…

Doug Henschen

Big Idea

July 16, 2024

Performant Diversity

Future of Work

The issue of diversity, equity, and inclusion (DEI) has been divisive among the workforce. That may be partly because a McKinsey study that launched the DEI movement used race…

R Ray Wang

News Analysis

July 16, 2024

Boomi Bolsters Its Platform to Help Customers Drive AI Innovation

Data to Decisions

Integration, automation, application programming interface (API) management, service orchestration, and data management. These are core requirements for almost any midsize or…

Doug Henschen

Case Study

June 28, 2024

Ian Cole’s CX Mission at Give Kids The World Village: ‘Do Amazing Things’

Data to Decisions

Customer Story Spotlight For Ian Cole, chief innovation officer of Give Kids The World Village (GKWV), returns on technology investments are measured in smiles. GKWV is an 89…

Larry Dignan

Case Study

June 17, 2024

How Virginie Nowak blended employee and customer experiences at Access Bank

Data to Decisions

Customer Story Spotlight Virginie Nowak, Group Chief Customer Experience Officer at Access Bank PLC, had an interesting problem to solve: How do you maintain and improve…

Larry Dignan

Offering Overview

June 04, 2024

WalkMe’s Digital Adoption Platform Helps Enterprises Maximize App Uptake and Productivity

Data to Decisions

This report provides an in-depth analysis of WalkMe, a top digital adoption platform (DAP) that has become synonymous with facilitating seamless enablement of digital…

Offering Overview

May 28, 2024

Amazon QuickSight Brings GenAI and Cost Advantages to Business Intelligence

Data to Decisions

Introduced by Amazon Web Services (AWS) in 2016, Amazon QuickSight is a cloud-based analytics and business intelligence (BI) service that has steadily matured over its eight…

Doug Henschen

Trends

May 24, 2024

Key Trends for Enterprise Application Platforms in 2024 and Beyond

New C-Suite

Enterprise application platforms (EAPs) have gained relevance over the years, advancing from being add-ons to an enterprise application to being revenue generators. The key…

Holger Mueller

Open Research

May 10, 2024

Rocket Companies’ strategy: Generative AI transformation in turbulent market

Rocket Companies, a fintech company with mortgage, real estate, and personal finance businesses, is starting to see the payoff from its generative AI efforts as well as a bet on…

Larry Dignan

Market Overview

April 24, 2024

AI and Automation Breathe New Life Into Midmarket CRM Suites

The midmarket customer relationship management (CRM) landscape is full of point solutions addressing unique feature sets and specific customer-oriented business processes…

R Ray Wang