Sharon Leu, Manoj Kutty, and Phil Komarny discuss the pivotal role of AI and automation in reshaping customer experiences and driving operational efficiency in today's digital land...
Dr. David Bray, Keerthika Subramanian, Kristen Laughlin, and Nadja El Fertasi discuss the ethical implications of AI, the importance of governance, and strategies for fostering hum...
Steve Scott, Melanie Nuce, and Byron Reese discuss the transformative impact of AI and automation on business, the importance of innovation, and the ethical considerations shaping ...
lt;pgt;I say Identity is Dead like quot;Quality is Deadquot;. Not because it doesn't matter but because the formulaic Digital Identity movement has failed us. lt;/pgt;
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Robert Scoble, Safi Bahcall, and Ron Miller discuss the intersection of innovation, technology, and the future of work, emphasizing the importance of adaptability, continuous learn...
David Armano, Sandi Lin, and Doug Henschen discuss the evolving landscape of work, the impact of AI on customer experience, and the importance of adaptability in leadership.
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In Episode 147, Michael Biltz, Mark Heller, and Jon Reed break down the accelerating clash between consumer values and corporate tech ambitions—and how trust, transparency, and bra...
In Episode 146, futurist Amy Webb, strategist Jay Jacobs, and tech editor Larry Dignan explore how organizations can adapt to accelerating change, optimize technology, and build re...
In Episode 145, Brian Solis, Lorna Borenstein, and Holger Mueller explore how customer experience (CX), design thinking, and innovation are reshaping business strategy — and what l...
