Next-Generation Customer Experience

Insight News

February 08, 2016

Should Big Data Collections Be Part of Anti-Competition Probes? German Watchdog Authority Says Yes

Data to Decisions

If the head of Germany's competition watchdog group has his way, the massive stores of consumer data held by Internet companies would involved in the due diligence authorities make...

Chris Kanaracus

Steve Wilson

Analyst Blog

February 08, 2016

IBM Connect 2016 - A Little Swagger Back In Their Step

Future of Work

The week before IBM Connect 2016 ...

Alan Lepofsky

Analyst Blog

February 08, 2016

Announcing the Sixth Annual Constellation SuperNova Awards

Data to Decisions

Deadline for applications August 8, 2016...

Analyst Blog

February 05, 2016

Communities Add Business Value: Verint Advances Customer Engagement with New Release of Telligent Social Community Software

Data to Decisions

...

Insight News

February 04, 2016

Amazon's Reported Brick-and-Mortar Plans Are About Much More Than Books

Future of Work

Amazon's reported plans to open as many as 400 additional brick-and-mortar bookstores got a good deal of attention this week. But if true—Amazon has declined to comment on the repo...

Chris Kanaracus

Analyst Blog

February 04, 2016

From Safe Harbor to Privacy Shield

Digital Safety, Privacy & Cybersecurity

Ea...

Holger Mueller

Insight News

February 04, 2016

Cisco to Buy Jasper In Defining Acquisition for the IoT Age

Data to Decisions

Cisco is buying red-hot IoT (Internet of things) startup Jasper for $1.4 billion, in a move that embodies the type of unions that will help define the IoT market moving forward. He...

Chris Kanaracus

R "Ray" Wang

Andy Mulholland

Analyst Blog

February 04, 2016

Machine Learning and Customer Experience: Wise.io Introduces First Intelligent Auto Reply Functionality for Customer Support And Customer Experience

Next-Generation Customer Experience

...

Analyst Blog

February 04, 2016

Jive Delivers Enriched Interactive Intranet And Customer Advocate Solutions Across Devices

Future of Work

...

Analyst Blog

February 02, 2016

Capgemini University is The Recipient of the Prestigious Brandon Hall Group Excellence Awards

Next-Generation Customer Experience

...

Analyst Blog

February 02, 2016

One in Every Five Mobile Users Actively Seeks Help While Using an App

Next-Generation Customer Experience

...

Orbits Blog

February 01, 2016

11 Types of Content to Make Your B2B Marketing Sing

Marketing Transformation

Be under no illusions – ...

Gavin Heaton

Analyst Blog

February 01, 2016

Trusting Self-Service Analytics: Teradata and Alation Partner to Build Better Application

Next-Generation Customer Experience

...

Analyst Blog

February 01, 2016

Twitter may pivot to customer service to drive revenue

Next-Generation Customer Experience

...

Insight News

January 29, 2016

Every Enterprise Needs to Start Thinking About a Drone Strategy Now, Not Later

Matrix Commerce

While the notion of package delivery via civilian drones may remain a fanciful notion to some, the reality is that drones may become a mainstream method of transport sooner rather ...

Chris Kanaracus

Analyst Blog

January 29, 2016

New Research: The ROI of Online Communities

Next-Generation Customer Experience

I remember back in 2008-2009 being asked whether social / digital / communiti...

Analyst Blog

January 28, 2016

Event Report: A New Platform For The Digital Economy #Davos16 #WEF

Next-Generation Customer Experience

The Future of Digital Platforms Drive New Economies...

R "Ray" Wang

Analyst Blog

January 28, 2016

Event Report: The Transformation of Finance #Davos16 #WEF

Matrix Commerce

The Shift From Apologetic Regulatory To A FinTech Transformation...

R "Ray" Wang

Insight News

January 27, 2016

Waze Transport SDK Could Be A Boon for IoT Business Models

Future of Work

Google's Waze has made available an SDK (software development kit) that stands to not only vastly increase the crowdsourced navigation app's access to real-time data, but also butt...

Chris Kanaracus

Andy Mulholland

Analyst Blog

January 27, 2016

HighQ Raises $50M To Continue Growth In Social Business Market

Future of Work

There was some big news today in the highly competitive enterprise social bus...

Alan Lepofsky

Analyst Blog

January 27, 2016

Why Customers Get Frustrated and What You Can Do About It

Next-Generation Customer Experience

Even though there is must talk about customer excellence in customer experien...

Analyst Blog

January 26, 2016

IBM Connect 2016 - A New Hope Awakens

Future of Work

...

Alan Lepofsky

Insight News

January 26, 2016

Salesforce Heroku Enterprise Goes GA, Paving Way for Increased Platform Convergence

New C-Suite

Salesforce has quietly announced the general availability of Heroku Enterprise, in a move that gives companies invested in the company's software and Force.com platform new options...

Chris Kanaracus

Insight News

January 25, 2016

German Facebook 'Find Friends' Ruling Could Have Big Implications for Big Data

Data to Decisions

In what could prove to be a landmark decision, earlier this month Germany's highest court ruled that Facebook's friend finder feature is unlawful because it violates advertising ha...

Chris Kanaracus

Steve Wilson

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