Results

Insight News
August 07, 2023

RingCentral launches RingCX, names new CEO

Next-Generation Customer Experience
RingCX is a native platform that will include RingCentral's unified communications tools with contact center capabilities as well as generative AI. ...
Larry Dignan
Insight News
August 04, 2023

Salesforce launches Einstein Studio: What you need to know

Data to Decisions
Salesforce's Einstein Studio, which is generally available, can use custom LLMs along with Einstein GPT's LLMs and remove the need for Extract Transform and Load (ETL). ...
Larry Dignan
Insight News
July 27, 2023

Intel's Q2 better than expected, issues remain

Tech Optimization
Intel's PC chip business was down 12% in the second quarter from a year ago to $6.8 billion and its data center and AI business had revenue of $4 billion, down 15% from a year ago....
Larry Dignan
Insight News
July 19, 2023

IBM Q2 sees software, AI gains and infrastructure weakness

Data to Decisions
IBM's second quarter was a mixed bag with software, Red Hat, data and AI and consulting growth but headwinds as hardware sales stumbled as IBM z Systems revenue fell 30%. ...
Larry Dignan
Insight News
July 19, 2023

Bank of America: Why 'digital superiority' matters

Next-Generation Customer Experience
Alastair Borthwick, CFO at Bank of America, said digital superiority also means operating leverage and efficiency gains. ...
Larry Dignan
Insight News
July 05, 2023

Rivian: AI, data power customer experiences

Data to Decisions
Wasssym Bensaid, SVP of Software Development at Rivian, walked through how the electric vehicle manufacturer created an architecture that enables it to ingest telemetry data from v...
Larry Dignan
Insight News
June 22, 2023

Amazon vs. Walmart: 8 innovation takeaways

Next-Generation Customer Experience
"(Walmart) is one of the greatest case studies in the innovator's dilemma that we’ve ever seen in modern business history," said author Jason Del Rey. ...
Larry Dignan