Results

Insight News
June 29, 2023

Salesforce rolls out Sales GPT, Service GPT

Data to Decisions
Salesforce is steadily rolling out generative AI capabilities across its portfolio. Sales GPT and Service GPT will be available later this year.  ...
Larry Dignan
Insight News
June 22, 2023

Amazon vs. Walmart: 8 innovation takeaways

Next-Generation Customer Experience
"(Walmart) is one of the greatest case studies in the innovator's dilemma that we’ve ever seen in modern business history," said author Jason Del Rey. ...
Larry Dignan
Analyst Blog
May 03, 2023

What is generative AI? Definitions, use cases and the future of work

Data to Decisions
Generative artificial intelligence (AI) is best known for providing answers quickly and creating AI art on the fly, but business use cases abound. Here's a primer on generative AI and its application. Generative AI has reached a tipping point as technologies such as OpenAI's ChatGPT and DALL-E have become popular.
Larry Dignan
Analyst Blog
May 01, 2023

News Analysis: Big Tech Shows Signs Of Stability

Data to Decisions
The Q1 Tech Earnings Breathe Life Among The Digital Giants. With just Apple left to report in the tech earnings season, three major trends have emerged
R "Ray" Wang