ConstellationTV Episode 24 January 3, 2022 Copy link Link Copied Copied to clipboard </div> <div class="u-wysiwyg blog-body"> <p>On CRTV Episode 24, Constellation analysts Liz Miller and Holger Mueller close out the year with news updates & interviews with Steve Forcum of Avaya and Sridhar Vembu of Zoho.</p> </div> <div class="block block-better-social-sharing-buttons block-social-sharing-buttons-block"> <div style="display: none"><link rel="preload" href="/modules/contrib/better_social_sharing_buttons/assets/dist/sprites/social-icons--no-color.svg" as="image" type="image/svg+xml" crossorigin="anonymous" /></div> <div class="social-sharing-buttons"> <a href="#" class="btn-copy social-sharing-buttons-button share-copy" role="button" title="Copy link" aria-label="Copy link"> <svg aria-hidden="true" width="20px" height="20px" style="border-radius:3px;"> <use href="/modules/contrib/better_social_sharing_buttons/assets/dist/sprites/social-icons--no-color.svg#copy" /> </svg> <span class="before-copy">Copy link</span> <span class="after-copy">Link Copied</span> <div class="social-sharing-buttons-popup" role="alert" aria-live="assertive">Copied to clipboard</div> </a> <a href="https://twitter.com/intent/tweet?text=ConstellationTV%20Episode%2024+https://www.constellationr.com/video/constellationtv/constellationtv-episode-24" target="_blank" title="Share to X" aria-label="Share to X" class="social-sharing-buttons-button share-x" rel="noopener"> <svg aria-hidden="true" width="20px" height="20px" style="border-radius:3px;"> <use href="/modules/contrib/better_social_sharing_buttons/assets/dist/sprites/social-icons--no-color.svg#x" /> </svg> </a> <a href="https://www.linkedin.com/sharing/share-offsite/?url=https://www.constellationr.com/video/constellationtv/constellationtv-episode-24" target="_blank" title="Share to Linkedin" aria-label="Share to Linkedin" class="social-sharing-buttons-button share-linkedin" rel="noopener"> <svg aria-hidden="true" width="20px" height="20px" style="border-radius:3px;"> <use href="/modules/contrib/better_social_sharing_buttons/assets/dist/sprites/social-icons--no-color.svg#linkedin" /> </svg> </a> <a href="mailto:?subject=ConstellationTV%20Episode%2024&body=https://www.constellationr.com/video/constellationtv/constellationtv-episode-24" title="Share to Email" aria-label="Share to Email" class="social-sharing-buttons-button share-email" target="_blank" rel="noopener"> <svg aria-hidden="true" width="20px" height="20px" style="border-radius:3px;"> <use href="/modules/contrib/better_social_sharing_buttons/assets/dist/sprites/social-icons--no-color.svg#email" /> </svg> </a> <a href="javascript:window.print()" rel="" class="bssb-printlink share-print" title="Print" aria-label="Print"> <svg aria-hidden="true" width="20px" height="20px" style="border-radius:3px;"> <use href="/modules/contrib/better_social_sharing_buttons/assets/dist/sprites/social-icons--no-color.svg#print" /> </svg> </a> </div> </div> <div class="authors u-wysiwyg"> <h3>Your Hosts</h3> <article class="user content-author-large-teaser"> <div class="flex author-item"> <div class="left"> <div class="photo"><a href="https://www.constellationr.com/user/liz-miller"> <img loading="lazy" src="/sites/default/files/styles/headshot_400x400/public/user/person-photo/2026/01/06/liz_headshot_1.png.webp?itok=lWq74Xt6" width="400" height="400" alt="" class="image-style-headshot-400x400" /> </a></div> <div class="name"><a href="https://www.constellationr.com/user/liz-miller"> Liz Miller </a></div> <div class="title"> Vice President & Principal Analyst <br /> Constellation Research </div> </div> <div class="right u-wysiwyg"> <p>About Liz Miller: Liz Miller is Vice President and Principal Analyst at Constellation, focused on the org-wide team sport known as customer experience. While covering CX as an enterprise strategy, Miller spends time zeroing in on the functional demands of Marketing and Service and the evolving role of the Chief Marketing Officer, the rise of the Chief Experience Officer, the evolution of customer engagement, and the rising requirement for a new security posture that accounts for the threat to brand trust in this age of AI. With over 30 years of marketing experience, Miller offers strategic guidance on the leadership, business transformation, and technology requirements to deliver on today’s CX strategies. She has worked with global marketing organizations to transform everything from…...</p> <a class="author-item-read-more" href="https://www.constellationr.com/user/liz-miller">Read more</a> </div> </div> </article> <article class="user content-author-large-teaser"> <div class="flex author-item"> <div class="left"> <div class="photo"><a href="https://www.constellationr.com/user/holger-mueller"> <img loading="lazy" src="/sites/default/files/styles/headshot_400x400/public/user/person-photo/2026/01/06/holger_headshot.png.webp?itok=I2qhV5Is" width="400" height="400" alt="" class="image-style-headshot-400x400" /> </a></div> <div class="name"><a href="https://www.constellationr.com/user/holger-mueller"> Holger Mueller </a></div> <div class="title"> Vice President and Principal Analyst <br /> Constellation Research </div> </div> <div class="right u-wysiwyg"> <p>Holger Mueller is VP and Principal Analyst for Constellation Research for the fundamental enablers of the&nbsp;cloud, IaaS, PaaS and next generation Applications, with forays up the tech stack into BigData and Analytics, HR Tech, and sometimes SaaS. Holger provides strategy and counsel to key clients, including Chief Information Officers, Chief Technology Officers, Chief Product Officers, Chief HR Officers, investment analysts, venture capitalists, sell-side firms, and technology buyers.&nbsp; Coverage Areas: Future of Work Tech Optimization &amp; Innovation&nbsp; Background: Before joining Constellation Research, Mueller was VP of Products for NorthgateArinso, a KKR company. There, he led the transformation of products to the cloud and laid the foundation for new Business Process as a…...</p> <a class="author-item-read-more" href="https://www.constellationr.com/user/holger-mueller">Read more</a> </div> </div> </article> </div> </div> <div class="second sidebar"> <div class="sidebar-item published-info"> <div class="pubinfo"> <h5>Published</h5> <div class="published-date">January 03, 2022</div> </div> <div class="small-author-items"> <h5>Authors</h5> <div class="author-items"> <div class="author-item small-author-photo-name"> <div class="author-photo"> <img loading="lazy" src="/sites/default/files/styles/headshot_400x400/public/user/person-photo/2026/01/06/liz_headshot_1.png.webp?itok=lWq74Xt6" width="400" height="400" alt="" class="image-style-headshot-400x400" /> </div> <div class="author-name"><a href="https://www.constellationr.com/user/liz-miller">Liz Miller</a></div> </div> <div class="author-item small-author-photo-name"> <div class="author-photo"> <img loading="lazy" src="/sites/default/files/styles/headshot_400x400/public/user/person-photo/2026/01/06/holger_headshot.png.webp?itok=I2qhV5Is" width="400" height="400" alt="" class="image-style-headshot-400x400" /> </div> <div class="author-name"><a href="https://www.constellationr.com/user/holger-mueller">Holger Mueller</a></div> </div> </div> </div> <div class="categories"> <details> <summary>Categories</summary> <div class="categories-list"> </div> </details> </div> </div> <div class="sidebar-item related-blog-posts"> <h5>Related Videos</h5> <div class="related-blog-posts-items"> </div> </div> </div> </div> <div class="components"></div> </div> </article> </div> </div> </main> <footer role="contentinfo"> <div class="region region-footer"> <section id="block-constellationr-globalfooter" class="block block-block-content block-block-content08885ce7-0555-4c72-97a9-49eb33caf999 global-footer"> <div class="container-80"> <div class="flex"> <div class="column col1"> <div 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