Globally recognized transformational IT leader focused on enabling business strategy, enhancing the customer service experience and driving performance improvements through highly engaged and globally mobilized organizations. Exceptional ability to bring a vast array of capabilities to bear, ranging from Digital Customer Engagement, through Applied Business Analytics, to end to end Process Optimization and Delivery.
Achievements range from BoD level to technical; from speaking at the United Nations on the implications of Artificial Intelligence in the world’s economies to being awarded a patent in Network Security. Recent recognitions include: Top-100 IT Leader, Top-100 Irish American Business Leader, #1 Green IT Organization, Uptime Institute Continuous Availability Award(s), CIO-100 Artificial Intelligence Award, Dell/EMC IT Transformation Realized Award, Board of Director member for the Technology Business Management Council and others.
As the CTO of AIG, I’m focused on a three-part approach to bring new capabilities to bear:
• Stabilize: the Company by addressing Availability and Performance
• Optimize: Technology with Cloud, Self-Service, AI and Unit Cost Efficiency
• Accelerate: Delivery through the implementation of DevOps and Agile capabilities
This is accomplished through teamwork, building and supporting world class teams at global scale. For the last 10 years I’ve operated organizations in excess of $1B annually with teams exceeding 5,000 FTEs. My organizations consistently rank amongst the highest in engagement scores and contribute to growing organizational leadership broadly.
During my 7 years in Silicon Valley I developed a capability to successfully transplant fast, iterative West Coast IT methods into highly regulated traditional corporations. Through an iterative, agile approach business value can be quickly realized with small teams. A product is quickly delivered, then iterated for short term implementation and business value realization.