Jaclyn von Oven

Customer Experience professional creating and managing Voice of Customer and consumer research to drive strategic insight creation in service of fact-based decision making and design implementation.

Demonstrated success record in:
• Creating enterprise research platforms generating millions of responses each year
• Synthesizing data from disparate sources to generate actionable insights
• Expert in process design and implementation (inclusive of Net Promoter Score)
• Creation of customer-centric experiences through data insight
• Presenting to audiences from small teams to C-level executives
• Hiring, training, and managing teams of highly skilled researchers and operators