Charlie Isaacs

Charlie Isaacs has led R&D at Verizon, Answer Systems, Broad Daylight, and Kana, and served as VP of Innovation at Alcatel-Lucent/Genesys. Today, he is VP/CTO for Customer Connection at Salesforce, helping customers embrace IoT, AI, and emerging technologies, what he calls “the best job at Salesforce.” Charlie holds a BSEE from UC Santa Barbara and an MBA from Cal Lutheran and holds dozens of CRM, IoT, and AI patents. He supports underrepresented groups in STEM and enjoys life with Paula, their three children, and five grandchildren.