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Engaging customers and employees in the digital age. Panelists: Andrea Chin, SVP, Global O&T Transformation PMO, Citibank Mobile & Tablet PMO and Robin Jenkins, Regional Marketing Manager, RMH Franchise Corporation.
Video
Panelists discuss next generation marketing techniques. Panelists: Sandeep Dadlani, Executive Vice-President and Global Head of the Retail, CPG and Logistics Unit, Infosys; Bill Dolby, Sr.
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John Hagel III describes the realities of a technology-driven economy : mounting pressure on workers and declining returns to capital, and offers his vision of the future.
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Lawrence Coburn, CEO, Doubledutch, demonstrates the Matrix Commerce, analytic, and augmented reality potential of mobile applications.
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R "Ray" Wang interviews Capgemini CTO, Lanny Cohen at Constellation's Connected Enterprise.
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R "Ray" Wang interviews Didier Bonnet about his new book, "Leading Digital" at Constellation's Connected Enterprise.
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Find out how leading technology companies promote innovation in an era of IT budget cuts.
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What's it like to have one of the enterprise's hottest jobs? CDOs Ganesh Bell, GE; and Peter Kim, Chiel Worldwide discuss the trials and realities of global Chief Digital Officers.
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Andy Mulholland discovers how non-technology companies are transforming in response to digital disruption. Panelists: Jason Maynard, Wells Fargo; Brook Colangelo, SVP and CIO, Houghton Mifflin Harcourt;
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R "Ray" Wang interviews Suresh Vittal, Vice President, Product Marketing & Strategy, Adobe Marketing Cloud.
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R "Ray" Wang welcomes the audience at Constellation's Connected Enterprise 2014.
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R "Ray" Wang kicks off day two of Constellation's Connected Enterprise innovation summit.
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They may not think they are, but most brands are anonymous.
It is evident that most brands, especially those in banking, retail, travel and telco industries, spend a lot of time making sure their sales and service associates are warm, welcoming and personable. In retail or sales, they promote "Hello, how can I help you" buttons, train folks on how to shake hand firmly and smile, and ask them to greet customers in store with their names. All these are examples of how brands invest in making their customer facing employees “human”.
Analyst Blog
If you are leading individuals from multiple "generations", you are probably categorizing them incorrectly, and here is why this is bad for you and your business.
Analyst Blog
The rise of digital presents an opportunity for the Chief Information Security Officer to move from a purely defensive position to one which uses the organization's information to act strategically and drive business value. Today Constellation Research published Strategic Opportunities for the Chief Information Security Officer in a Digital Age, a report highlighting the potential for security officers to utilize an organization’s information as a competitive asset.
Analyst Blog
Premium Research
Exploring the Shift from Information Security to Digital Competitiveness
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This report provides key concepts and frameworks for broadening the focus of information security activities to include utilizing the organization's information to make a stronger, strategic contribution to the enterprise’s competitiveness.
If you have been wondering what Salesforce has been up to, they have unveiled their next generation social studio, which is now fully integrated into the Salesforce Marketing Cloud. It’s got an interesting twist in that it includes next generation social listening, social customer service for service teams and new social lead engagement for sales […]
Analyst Blog
Banafsheh Ghassemi, CEO and Founder, Tangerine Lab at Constellation's Connected Enterprise
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Before The Hype Hits A Crescendo, Let’s Lock Down The Basic Elements of Digital TransformationConstellation defines digital transformation as the methodology in which organizations transform and create new business models and culture with digital technologies.“Digital Transformation is the methodology in which organizations transform and create new business models and culture with digital technologies”
Analyst Blog
Do we truly understand the economic value that the Internet of Things is able to provide as an Environment as well as to a specific Business Activity? It’s pretty amazing to think what will probably be connected with the resulting amount of data made available, but that’s not a Business argument for making use of the Internet of Things. In fact Business value is created by the context specific, not from the volume… normally.
Analyst Blog
About a year ago IBM first announced they would be developing their next generation email client, code named MailNext. Today in NYC (and similar satellite events around the world) IBM unveiled the official product, now named IBM Verse. That's verse as in converse, or social interaction, not the shoe company. It's not a play on universe, nor a song or poem, nor related to Lotus "Notes" making up a verse!
Analyst Blog
Here is my weekly recap of the week of November 7th:
Analyst Blog
For the last few years many software vendors in the enterprise social market have explained what their product does by using the analogy "It's like Facebook at work". Well, now it appears Facebook themselves will be getting into the game by actually offering, Facebook At Work. At the moment there are few official details from Facebook about the product such as when will it be available, what will it cost, what will it do, etc.Below are a few of my thoughts about the potential Facebook At Work:
Analyst Blog