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Today we learned that Saba Software (Saba) is being taken private by San Francisco headquartered Vector Capital (Vector). The deal is valued at 400M US$ (see here) - setting the Saba stock price at 9 US$.
Analyst Blog
There are so many kinds of data that it is hard to keep up with it all. There is the data that we know about – the digital items we intentionally create. There are digital items that are published – like books, websites and so on. There is email which creates its own little fiefdom of data.
For marketers, this data abundance is brilliant, but also a distraction. We could, quite possibly, spend all our time looking at data and not talking to customers. Would this be a bad thing? I’d like to think so.
The question we must ask ourselves is “who is eating whom?”.
Analyst Blog
This report is about The State of Customer Success Management in 2015. It goes into detail about how next generation customer experience is guiding the success of Customer Success Management. A shift to Customer Success Management is emanate because we live in the world of a continuous, opt-in economy, where the value of a customer is determined by how long they stay a customer and if they continue to increase their purchase amounts over time. As a result, companies must prepare themselves to deliver great, continuous and consistent customer experiences.
Analyst Blog
Quarks
State of the State: Digital Transformation Services
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Constellation forecasts that the complete digital transformation services space will surpass $100.7 billion in 2020. This report identifies seven trends to watch in the services market as it gains traction in 2015.
Learn how companies can strike a balance between privacy and the business value derived from big data. Steve Wilson and R "Ray" Wang discuss major trends at the intersection of big data and privacy.
Video
As an analyst you attend a lot of events every year, user conferences and analyst briefings being the most prominent event types. So looking at the year in review – let me comment on some Dos and Don’ts and as well offer some suggestions for 2015.
Analyst Blog
The latest Constellation Research state of enterprise research report explores the impact of digital transformation on the services front. As so many different pieces of the digital transformation space come together, Constellation believes that the Digital Transformation Services category is set to explode in 2015, and we forecast it to surpass $100.7B in 2020.
Since the Digital Transformation Services have been poorly defined and often confused, in this state of enterprise technology report, Constellation defines the space, provides a high level overview of the seven key pillars, and notes various provider categories.
At the core, this report is about a big shift that has occurred with customers. When it comes to Digital Transformation Services, most customers seek turn-key solutions and no longer have time for extensive vendor selection efforts. In fact, customers now prefer close knit partnerships between service providers and technology vendors versus an objective arm’s length relationship.
Analyst Blog
My new report, "Privacy Enters Adolescence", focuses on Safety and Privacy. This report identifies seven trends of which you should be aware in order to protect your customer's information.
Here's an excerpt from the report...
Analyst Blog
Launch Of SAP S/4 Provides Catalyst For Organizations To Update Their Next Gen Apps Strategy: Now Is The Time To Rethink Your Apps Strategy With SAP
While determining where to go in the future, Constellation recommends the following strategies in determining a go forward strategy with not only SAP, but also legacy ERP vendors on the journey to digital business and digital transformation.
Analyst Blog
The reason the FCC was forced to create a new “Open Internet” regulatory plan was because Verizon sued the commission over its legal standing to regulate network neutrality — and won. In the Venture Beat article it said that Hank Hultquist, AT&T’s VP of federal regulatory set the tone for his brand’s positioning on the change in a blog post. He says that AT&T’s position that the broadband service it sells is actually an “information service” and not a telecommunication service as described in Title II. It also says that the FCC simply has no authority to reclassify broadband without first completing a complete study of the existing marketplace. When the FCC has to defend reclassification before an appellate court, it will have to grapple with these and other arguments,” Hultquist wrote.
The reclassification to Title II will give the commission the legal framework and the authority to enforce network neutrality rules on Internet service providers (ISPs) like Verizon, AT&T, and Comcast. The commission will be able to make sure no carrier gives priority to one Internet content provider’s data packets over those from another.
Analyst Blog
What is the API Economy? Why not knowing about your APIs, could hurt your business? One of the issues is that the APIs you currently have may not be making that seamless, contextual transition in the ubiquitous channel / device world most customers live in daily. The ability to making interactions into engagements that are seamless is really important in the multi-channel, multi-device, omni-channel world – which doesn’t — in reality — always exist like the marketing by some vendors says it does.
Analyst Blog
If you follow me you know that I admire the technical prowess of SAP, but despise about twice as much their marketing “acumen” (there are no other words that are politically correct and fit nicely between quotation marks).
They innovate in technology and throw it away in marketing. The latest launch event, yesterday, of S4/HANA (S stands for simple, 4 is the release number, and HANA stands for — er, well… HANA #LeSigh) continued that trend, with a twist.
Analyst Blog
I spent a busy 2 days with Oracle at their annual Oracle Value Chain Summit. The main theme for the visit, similar to what was discussed at Oracle’s Open World conference at the end of the 2014 was the importance of cloud within the portfolio of Oracle solutions. Oracle also showcased the wide breadth of solutions and case studies they have in the supply chain space – a testament to the mega vendors solution portfolio.
Analyst Blog
Part 3; A Digital Business is more than the addition of e-commerce channels, instead it must embrace three distinct and different business functions. Digital Business models are defined as agile, dynamic, and responsive to external opportunities through sense and respond capabilities. This is the common terminology used in relation to the Front Office, with the external role winning of sales revenue.
Analyst Blog
On February 3rd SAP announced what the vendor called its biggest product announcement since the launch of the venerable R/3 system back in 1992.My top 3 takeaways...
Analyst Blog
Last week at Lotusphere 2015, I mean IBM ConnectED 2015, I had the pleasure of presenting with Mat Newman and Carl Tyler on the 25 year history of Lotus Notes.
Analyst Blog
Over the past few years we have seen some remarkable changes in the landscape of work. Looking back, these changes seem small, but each contributed to a growing momentum, which when added together, provide a clear path to where we are today and where we are heading. Let’s take a look at some of these.
Analyst Blog
In case you missed them, here are the most read blog posts and research reports from January 2015.
Analyst Blog
Apparently today was "new apps for social business on mobile devices" day. Below are four announcements that I'm aware of. (in alphabetical order)
Analyst Blog
The 94 year old retailer, Radio Shack, is on the verge of no longer being in existence. Sad, but another example of digital disruption in the retail supply chain. Radio Shack was one of the leading retailers when it came to cutting edge electronics. I remember as a kid going there to get a new tape recorder (yup I played my first Van Halen cassette, 1984, on a tape recorder from Radio Shack) or when cordless phones came out, Radio Shack was the go to place to acquire such technological marvels. There is a picture circulating around social media about all the technologies you could have at Radio Shack in the 1990s…that are all now contained in that device we carry in our pockets – the smart phone (see below). Talk about digital disruption.
Analyst Blog
On Feb 3rd, Jive Software is launching the first of what Jive calls Workstyle applications. These specific purpose applications expand, not replace the platform they offer today with Jive (internal) and JiveX (external) community software.
Analyst Blog
What? I mean, what???? Seriously? I have been talking about digital transformation for nearly four years now and began to write about the transformative power of data (what digital refers to) over 15 years ago (when I began to cover EFM at Gartner ‘member?). Why on earth would I want to stop talking about it now – when its finally reached the peak of the hype cycle and is beginning to be adopted?
Analyst Blog
VMWare has made February the month of the Cloud, promising 28 days of Cloud Insight. Can they deliver? What are the implications for the market?"
Analyst Blog
Clearly, there’s a big demand for Superbowl commercials, which – along with the impressive real-time audience the big game receives – is the reason television networks can demand such a high price. However, is the investment worth the return when audience fragmentation is so high?
Analyst Blog