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Adobe's move to acquire social content platform startup LiveFyre is far from startling, given its ambitions in the marketing cloud space and the companies' already close relationship. But it nonetheless emphasizes the notion that customers' voices are the most powerful influences—both pro and con—on your marketing strategy.
Insight Blog
Vendor Profile
Vendor Profile: ReltioReltio Helps Partners and Customers Build Insight- Driven Applications and Data Services in the Cloud This report provides an overview and buyer's guide of Reltio and Reltio Cloud.
Premium Research
Understanding Why Data, Analytics and the Internet of Things (IoT) Drive Exponential Business Growth
This report examines the exponential nature of change in today’s growth models and how the prospect of exponential change is blindsiding many businesses and even putting IoT initiatives at risk.
Consolidation in the IoT (Internet of Things) market is showing no sign of slowing down, with Microsoft purchasing Italian startup Solair. Here are the key details from an official Microsoft blog post:
Insight Blog
Almost everything you read about the blockchain is wrong. No new technology since the Internet itself has excited so many pundits, but blockchain just doesn’t do what most people seem to think it does. The blockchain only does one thing (and it doesn’t even do that very well). It provides a way to verify the order in which entries are made to a ledger, without any centralized authority. In so doing, blockchain solves what security experts thought was an unsolvable problem – preventing the double spend of electronic cash without a central monetary authority. It’s an extraordinary solution, and it comes at an extraordinary price.
Analyst Blog
I have attended a wide range of events, from the likes of Infosys, JDA, Plex, Demandware, SAP, Oracle, Epicor etc etc. There has been one thread that is common – the rise of the consumer. Now this is nothing new to us here at Constellation Research. We have been been touting the rise of the consumer in the commercial ecosystem (B2B and B2C) as the biggest disruptor to date. It is good to hear that the solution providers are recognizing this shift as well.
Analyst Blog
R "Ray" Wang discusses Dominating Digital Disruption at CloudExpo.
Video
We had the opportunity to attend Infosys’ Confluence event in San Francisco, held from April 27th to 29th at the Hilton Union Square. The conference was well attended with over 1500 participants, coming from customers, prospects and the ecosystem, a surge by 50+% over last year.
Analyst Blog
Reinventing Technology, Trust & Customer Strategy | DisrupTV Ep. 13
In Episode 13 of DisrupTV, hosts R "Ray" Wang and Vala Afshar sit down with:
Video
One of the biggest problems plaguing the IoT (Internet of Things) market today is fragmentation, and Samsung says its new ARTIK Cloud service is geared toward solving that problem, rather than creating a walled garden around its own products, as InformationWeek reports:
Insight Blog
On April 13th I traveled to the headquarters of IBM Design in Austin Texas. My goal for the day was to learn how this new (well, two year old) division of the company is impacting product design and customer satisfaction. Below is an approximately 10 minute long video where I recap the key things I learned. If you don't have time to watch, here's the main thing you need to know:
Analyst Blog
If you've spent any time in the Mid-Atlantic U.S., chances are you've filled up and grabbed a bite to eat at Sheetz, the near-ubiquitous gas station-restaurant chain. And if you frequent the same Sheetz more than a few times, you're likely to see familiar faces behind the counter.
Insight Blog
We had the opportunity to attend OpenStack Summit in Austin this week, our first visit of an OpenStack Summit. Always good to see first hand and in person on how well community, vendors and ecosystem are doing. In short - OpenStack is doing well, growing up and maturing (there are pros and cons to it, more below).
Analyst Blog
Premium Research
How Changing Retail Best Practices Will Advance Workforce Management, Talent Management, Payroll, HR Core and Benefits This report examines how technology-driven changes in retail best practices will redefine the roles of retail workers and affect how they are managed.
Quarks
How Complementing Capabilities Create Value for IBM and SAP Customers On April 6, 2016, IBM and SAP jointly announced a partnership designed to enable the digital transformation efforts of customers. This report analyzes the features of the partnership and concludes with a partnership synergy analysis to determine the partnership's long-term viability for customers and the market.
The Internet of Things has been experiencing the full on hype phase as the ceaseless barrage of statistics as to the numbers of things that will be connected. Fortunately this is fading out to be replaced with meaningful experiences on where, and how, the business value is to be found. The Analytics of Things, or AoT, is a new, and welcome part of this shift delivered from some well-respected data analytic technology companies.
Analyst Blog
A first serious attempt to make OpenStack interoperability real.During OpenStack Summit in Austin, probably close to a hundred press releases have been published, tough to find the most important one, but this one from IBM stood out for me. Interoperabiity has always been a promise of the OpenStack community and vendors, but it is tough to prove it (and build for it).
Analyst Blog
Authorities in both the European Union and United States have taken significant steps toward crafting comprehensive government policies around the Internet of Things, in a sign the IoT market is maturing in an important way.
Insight Blog
Overly-social posts on professional networks like LinkedIn solicit a "Put that on Facebook!" reaction from many. But is the line between those networks and purely social media really clear?Early in the morning of September 14th 2015, a young man in rural Connecticut woke up and headed downstairs for breakfast. Somehow, he tripped and fell down the entire flight of twenty stairs, hitting his head so hard that it split the inch-thick-maple bottom step in two. The day after the accident, my good friend John Licata, the young man's father-in law, posted a short piece on both FaceBook and LinkedIn to ask for prayers and understanding. Despite the outpouring of support on LinkedIn (close to 40,000 "likes" and nearly as many comments), the negative reaction was vehement enough for John to remove the post. Why would some people react so badly? Are they right to defend the "professional purity" of LinkedIn? Where is a reasonable place to draw the line?
Analyst Blog
Insight Blog
Case Study
Social Listening Helps Provide Better Insights, Customer Service, and ProfitabilityThis case study documents how General Motors used Oracle Service Cloud and Oracle Social Relationship Management Engagement Platform to create a social media strategy that resulted in consistent customer service around the world, boosted GM's social engagement with customers, and improved customers' perception of GM brands.