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Zoom Video Communications held its annual Zoomtopia conference, rolled out a series of generative AI capabilities across its platform and made it clear that it all about reinventing work with tools like Zoom Docs as well as customer experience. What was missing? Talk about add-ons for Zoom's AI Companion, price increases, monetization strategies and ways to get more money out of customers.
Insight Blog
DisrupTV Episode 338: Leading Change Without Collateral Damage
In DisrupTV Episode 338, hosts R “Ray” Wang and Vala Afshar engage in a compelling conversation with Frances Frei and Anne Morriss, co-authors of Move Fast & Fix Things: The Trusted Leader’s Guide to Solving Hard Problems.
Video
Companies hit by cyberattacks in the last quarter are detailing the financial hits with earnings on tap and rest assured there will be more disclosures to come. Clorox said it will see a big sales hit in its first quarter. MGM said it will incur costs of $100 million due to a data breach in September. And Caesar's reportedly paid ransomware to avoid a hit to its results.
Insight Blog
The pre-holiday shopping specials must still be hot because the acquisition news keeps rolling, this time with NICE Systems, announcing its intent to acquire LiveVox, a San Francisco-based Contact Center as a Service (CCaaS) platform that has differentiated itself thanks to AI-powered proactive, outbound engagement capabilities. This is especially important as contact center and service look beyond their norms of tech stacks with clear delineation between inbound and outbound systems to solutions that combine capabilities for a more holistic customer journey-driven experience strategy.
Analyst Blog
Kinetic is a company aiming to transform the aftermarket for electric vehicles (EVs) with a business model that rhymes with cloud infrastructure-as-a-service.
The effort is worth watching since Kinetic blends physical and digital services as automobiles evolve from mechanical systems to digital ones that resemble data centers on wheels. Who is going to maintain and repair all those EVs? While charging infrastructure is an issue, maintenance and repair could be just as critical.
Insight Blog
Clorox quantified its sales hit due a cyberattack--a fiscal first quarter loss and a sales decline ranging between 28% to 23%.
As previously disclosed in a regulatory filing, Clorox was hit by a cyberattack disclosed in August hampered production. Business was on track leading up to the cyberattack.
Insight Blog
Google launched its Pixel 8 Pro device and one of the main pitches beyond the usual software, camera and processor upgrades is that the device can run the company's foundational generative AI models locally.
Yes, your phone will be a little generative AI machine.
Insight Blog
With artificial intelligence (AI) projects all the rage, organizations must make a strategic determination to create a new CxO role at least at a functional level if not at a title level.. This decision should not be made lightly, however. Although the chief AI officer (CAIO) role is critical to an organization’s success, the level of collaboration across business, IT, finance and operations, HR, and legal risk and compliance requires an unprecedented level of cooperation and orchestration. Boards will also want to consider AI at the same level as CyberSecurity.
Analyst Blog
Zoom Video Communications expanded its reach into project management with its Zoom Docs and expanded its use of generative AI through its platform.
At Zoomtopia 2023, Zoom rolled out a bevy of new features and use cases for AI Companion, its generative AI play for hybrid work. CEO Eric Yuan said work is evolving and Zoom plans to reinvent its platform to go with that change.
Insight Blog
Check out the latest on how Magnox is transforming customer experiences.
Video
Enterprises are prioritizing artificial intelligence projects, but shortchanging the collaboration and orchestration needed across all business functions including HR, IT, finance, operations, and other areas. What's needed: Chief AI Officers.
Insight Blog
DisrupTV Episode 337: Leadership Lessons from Navy SEALs and Management Experts
In DisrupTV Episode 337, hosts R “Ray” Wang and Vala Afshar engage in insightful conversations with two distinguished guests:
Video
Akamai Technologies wants to be your infrastructure as a service alternative by offering compute at the edge of networks for low-latency workloads. Akamai, which acquired cloud services provider Linode in 2022, has just completed its third wave of new compute regions.
Insight Blog
Kathleen McLaughlin, Walmart's Chief Sustainability Officer, said Walmart has integrated sustainability and ESG efforts into its business operations as well as its planning cycles.
Insight Blog
Despite a lot of talk and mandates about moving back to the office, enterprises are more likely to adopt hybrid work plans over the next three years, according to a Bank of America survey. That data point is just one of many highlighting how the future of the office is still being debated.
Insight Blog
Accenture said generative AI deals are accelerating and enterprises are focusing on transformation even as they remain cautious about the economy.
Those takeaways were revealed on Accenture's fourth quarter earnings conference call. The company reported fourth quarter earnings of $2.15 per share on revenue of $16 billion, up 4% from a year ago. For fiscal 2023, Accenture reported earnings of $10.77 per share on revenue of $64.1 billion, up 4%.
Insight Blog
Workday said it is aiming to deliver annual subscription revenue growth of 17% to 19% over the next three years with a plan that revolves around expanding its enterprise wallet share, winning midmarket companies and international expansion.
That outlook comes after a bevy of announcements around generative AI and platform updates at Workday Rising in San Francisco. The outlook for fiscal 2027 disappointed Wall Street analysts.
Insight Blog
Catch the latest episode of ConstellationTV: Co-hosts Liz Miller and Holger Mueller give the rundown of the latest #tech news trends, then catch a #CX convo between Liz and Nitin Badjatia, SVP of SAP Solution Management. The episode concludes with a #Salon50 roast of Larry Dignan
00:00 - Introduction
01:03 - Tech News (Oracle Cloud World, AI & co-pilot leaders)
15:42 - CR CX Convo with Nitin Badjatia, SVP of SAP Solution Management
26:41 - Salon 50 with Larry Dignan 35:18 - Bloopers!
Video
CX and how an organization orchestrates strategies to ensure that this enterprise-wide team sport develops durable profitable relationships with customers is undergoing a massive shift that is blurring the lines between functional fifedoms. So how will technology stacks and solutions follow suit?
Video
Workday launched a series of HCM and Adaptive Planning update along with generative AI tools for enterprises, managers and developers.
Workday's generative AI rollout and updates across its finance and human resources applications come as ERP vendors are racing to add features that streamline work, bolster productivity and deliver real-time insights. Rivals SAP and Oracle recently outlined generative AI updates across applications.
The company outlined the updates, strategy and approach to generative AI at its Workday Rising annual customer conference.
Insight Blog