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It’s Albert Einstein’s birthday today. Einstein would not have imagined 885 people dressing up as him to set a Guinness World Record, 145 years after he was born. Salesforce held a special event last week in San Francisco, during their developer-focused conference, TrailblazerDX, where Trailblazers dressed up as Einstein to break a Guinness World Record. During this conference, Salesforce announced their next-generation AI platform, Einstein 1 Studio.
Analyst Blog
UiPath reported better-than-expected fourth quarter results with revenue growth of 31% as its automation platform gains traction. The company plans to launch a new large language model next week that "combines open-source algorithms, our specialized AI, proprietary business documents and communication data."
Insight Blog
Microsoft launched Copilot for Security, but the most interesting item is the software giant's monetization model. Copilot will go for $4 an hour in a pricing model that positions generative AI more like a digital worker.
Copilot for Security will be generally available April 1 under a consumption model that covers Copilot as a standard experience and embedded across Microsoft's security portfolio.
Insight Blog
Zendesk said it will acquire Ultimate, a chat-based service automation company that has UltimateGPT and a bevy of integrations with service platforms.
With the purchase of Ultimate, Zendesk said it will "offer AI agents with enhanced intelligence that are not just reactive, but proactive problem solvers." Zendesk CEO Tom Eggemeier said in a statement that the purchase of Ultimate will free up human agents to build relationships and resolve complex challenges.
Insight Blog
Let's talk about DXPs. Digital experience platforms are all the rage as executives across IT and CX are hoping the platform can bring some order to digital chaos. But there are some problems...first of which the very definition of what a DXP is or is not is much debated and the descriptor of "core set of tools" is all too often left up to enterpretation. Liz Miller talks through how she has faced the issue of what a DXP and why some unlikely contenders made their way onto the Constellation Research Shortlist.
Video
Google Cloud said its Vertex AI Search for Healthcare with integration with MedLM and Healthcare Data Engine v2 is generally available.
The announcement, made at HIMSS 2024, highlights how Google Cloud is pushing into the healthcare industry, which wrestles with data silos and multiple electronic medical record systems. Google Cloud's plan is to combine Healthcare Data Engine, MedLM and foundational models to drive efficiencies.
Insight Blog
Oracle reported better-than-expected fiscal third quarter earnings and said cloud revenue was $5.1 billion, up 25% from a year ago. Infrastructure-as-a-service revenue was $1.8 billion, up 49% from a year ago, with SaaS at $3.3 billion, up 14% from a year ago.
The company reported third quarter earnings of 85 cents a share ($1.41 a share non-GAAP) on revenue of $13.3 billion, up 7% from a year ago.
Insight Blog
Charles Nelles, CTO at The Joint Chiropractic, has to deliver a customer experience that encompasses multiple moving parts, segments and stakeholders including patients, franchisees and doctors. In some ways, Nelles is building systems to herd cats.
Insight Blog
Innovation & Leadership in the Future of Work
DisrupTV Episode 355 — Featuring Dr. David Bray, Rhonda Vetere, Teresa Carlson & Chirag Mehta
In this episode, hosts R “Ray” Wang and Vala Afshar engage with:
Video
Zoho customers Sparex, Luxer One, ITV Studios and Bergen Logistics are deriving returns from using multiple applications, a common data model and embedded insights.
At Zoho Day 2024, Constellation Research analysts caught up with Zoho customers to talk about implementations, business challenges and future plans. Here's a look at the interviews, what we learned and how companies are thinking about leveraging artificial intelligence.
Insight Blog
Liz Miller talks with Matt Kuczka, lead applications analyst for Luxer One about the impact of Zoho Analytics 📊 on supply chain issues for their #enterprise... including accurate and clean #data points, better measurement capabilities, and automated #customer reports.
Today, Luxer One has removed the bulk of data speculation and enabled #accessibility and data-driven decision-making across their enterprise.
👉 If you're considering adopting Zoho #analytics tools, watch the full interview to learn more from Matt's experience...
Video
Dion Hinchcliffe talks with Keith Cooper of Bergen Logistics about Zoho tools solving lead tracking issues in their enterprise and transforming their customer journey, time taken to resolve issues, helpful sales enablement data, and overall communication across their enterprise teams.
If you're considering adopting the Zoho Suite, watch the full interview about's Keith onboarding experience and continued successful experience at Bergen Logistics.
Video
Holger Mueller talks with Rob O'Brien, Head of International Technology for ITV 📺 about how Zoho technology transformed their unstructured #risk data systems through efficient and customizable #storage management that enabled ITV to connect the dots and make data-driven decisions.
If you're considering adopting Zoho #datamanagement systems, watch the full interview to learn more about Rob's experience...
Video
Broadcom's first quarter results were better-than-expected as technology buyers plan to closely watch comments about retaining VMware customers. Broadcom's chip business continues to benefit from the AI buildout.
Insight Blog
MongoDB's outlook for the first quarter and fiscal year was lighter than expected even as its fourth quarter results were strong.
Insight Blog
For years, the promise of the public cloud has been the primary end-game for IT infrastructure, offering enterprises the most flexible and scalable platform for their SaaS applications. These applications, characterized by their inherently dynamic nature, typically experience significant fluctuations in usage, a key aspect that public cloud was designed explicitly to address.
Analyst Blog
This week on episode 75 of ConstellationTV: Co-hosts Doug Henschen and Dion Hinchcliffe talk enterprise tech news with Larry Dignan, then catch a Zoho customer interview between Keith Cooper from Bergen Logistics and Dion during #ZohoDay2024 and round out the episode with an explainer segment from Doug on iPaaS integrations.
Video
20240306 C3 Transform 2024 Day One Wrap Up from Constellation Research on Vimeo.
Insight Blog
The cybersecurity platform wars may be getting a bit chippy as CrowdStrike and Palo Alto Networks duel as they try to convince enterprises to consolidate on their platforms.
This cybersecurity platform skirmish all started when Palo Alto Networks reported earnings and CEO Nikesh Arora said the company would offer incentives to entice enterprises to consolidate vendors. The catch is that Palo Alto Networks cut its outlook.
Insight Blog
Salesforce launched Einstein 1 Studio and the Spring release of Data Cloud as it works to infuse copilots and low-code generative AI tools across its applications and platform.
The news, released at Salesforce's TrailblazerDX developer conference, was touted by CEO Marc Benioff during the company's earnings conference call.
Insight Blog
Snowflake CEO Sridhar Ramaswamy, a week after taking over for Frank Slootman, talked customer value, product positioning and integrating AI as the company’s succession speaking tour continued.
Insight Blog
Accenture said it will acquire Udacity, an e-learning platform, and launch LearnVantage, a digital education and reskilling platform.
Terms of the deal weren't disclosed, but Accenture plans to make a big splash in enterprise reskilling.
Insight Blog
Twilio is staying in the customer data platform business. The company said that it has completed its review of Segment, will improve operations and the combination of Segment benefits its core communications customers.
The company during its most recent earnings report said Segment, which is about 7% of revenue, wasn't meeting potential. As a result, Twilio was reviewing what to do with the business.
Insight Blog
Box added a new integration with Microsoft Azure OpenAI Service in a move that will bring more large language models to Box AI, which is available to customers with Enterprise Plus plans.
Box AI is built to be platform-neutral so it can connect to multiple LLMs. Microsoft's Azure OpenAI Service will bring models to Box's Content Cloud and meet various compliance regulations for financial services, life sciences, public sector and insurance companies.
Insight Blog