Overview

Storage Asset Management is a third-party storage management company headquartered in York, Pennsylvania. Founded in 2010, the organization operates a highly distributed business model with approximately 1,000 employees and more than 550 locations nationally across 37 states. As a service-focused operator, the company depends on timely workforce information and consistent execution across many locations.

Supernova Award Category

Future of Work: Human Capital Management

The Problem

Previously, Storage Asset Management was operating with a major visibility gap across its hundreds of locations. In highly distributed organizations, managers having timely access to workforce information is critical for operational efficiency and business performance, but managers and leaders could not get workforce data when they needed it, and every question, report, or request had to flow back through the corporate office. That created delays, added administrative burden, and slowed decision-making at the exact moments when speed mattered most, especially in recruiting and performance review cycles.

The Solution

Storage Asset Management needed to give managers direct access to the information they needed when they needed it, instead of treating the corporate office as the central place for every single question, report, and request. The organization did not want to add AI solely to add AI, but wanted AI to reduce administrative friction, speed decision-making, and give employees and managers more autonomy and a more intuitive way to get answers, insights, and support through simple conversations in the flow of work. To fix the problem, Storage Asset Management turned to the UKG Workforce Operating Platform and UKG Bryte AI.

The results

By embedding AI directly into the UKG Workforce Operating Platform, Storage Asset Management has replaced disconnected, expert-dependent workflows with a system that understands intent and supports action in real time. The result is an organization that spends less time searching for information and more time executing, with gains in speed, consistency, and productivity that scale across thousands of workforce interactions. The impact has been significant in recruiting and performance management. With a recruiting team of one, Bryte supported hiring while saving approximately 40 hours per week through Job Genius and AI-generated interview questions. In performance management, Bryte helped managers turn bullet-point input into clear, concise review comments, saving 1 to 1.5 hours per review for 175 corporate managers and reducing friction across every review cycle. UKG Bryte AI changed how work gets done at Storage Asset Management by putting workforce intelligence directly into the hands of managers and leaders. Instead of waiting for reports or relying on corporate teams to answer every question, leaders can now ask for what they need, get answers immediately, and act in real time. That shift has made the organization faster, more responsive, and better equipped to operate. Before Bryte, workforce questions and reporting requests flowed back through the corporate office, creating delays and limiting visibility across a highly distributed business. After Bryte, conversational reporting became part of the daily operating rhythm, and manager-level employees and above began using it to get the information they need in the moment decisions are being made.

Metrics

Storage Asset Management’s high-level successes with UKG Bryte AI: Enterprise-wide access to workforce data: Expanded access to workforce information across a highly distributed organization, enabling managers to retrieve employee and workforce data in real time without depending on corporate HR or analytics specialists. Faster leadership response times: Improved the speed of operational decision-making by replacing manual report generation with conversational AI, reducing data retrieval from as much as one hour to mere minutes in high-value leadership settings. Lean recruiting execution: Increased recruiting efficiency by using AI-generated job descriptions and interview questions to streamline hiring workflows, allowing the organization to operate with one recruiter and save approximately 40 hours per week. More efficient review cycles: Reduced the administrative load of performance management by summarizing and structuring review comments, saving 1 to 1.5 hours per review for 175 corporate managers.

The Technology

UKG Bryte AI

Disruptive Factor

Storage Asset Management replaced fragmented, workflow-specific solutions with a unified AI experience designed to support workforce decisions and actions across everyday work. UKG Bryte AI enables employees, managers, and HR teams to express intent naturally within the flow of work, eliminating many of the navigation-heavy, expert-dependent processes traditionally required to access workforce context, support recruiting, and complete everyday tasks. By connecting intent to action in real time, Bryte empowers users to make faster, more informed decisions while reducing manual effort and increasing autonomy across the organization. What sets Storage Asset Management apart is its use of AI to shift from workflow automation to enabling workforce decisions and actions in real time.

Shining Moment

What Storage Asset Management is most proud of is that implementing and using UKG Bryte AI succeeded where many AI initiatives struggle: it became a resource that employees genuinely wanted to use. Across a highly distributed workforce, managers with different levels of experience, technical comfort, and business responsibilities all adopted the same tool because it solved real problems in real time in their day-to-day work. The organization did not have to create a separate AI team, redesign its operating model, or ask managers to learn a new way of working. Instead, managers naturally incorporated Bryte into how they already lead, hire, and support employees. That level of adoption validated that AI can create meaningful business value when it is practical, accessible, and embedded directly into everyday work. For Storage Asset Management, the shining moment was realizing that workforce intelligence was no longer concentrated at headquarters. It was available to the people closest to the work, empowering managers across hundreds of locations to make better decisions with greater confidence. That shift fundamentally changed how leadership operates across the organization and created a foundation for continued innovation in the future.