SAN FRANCISCO, CA– November 20, 2012 Constellation Research, Inc. the research and advisory firm focused on disruptive technologies today announced the publication of "The Enterprise Cloud Buyer’s Bill of Rights: SaaS Applications" by Constellation Principal Analyst and CEO, R “Ray” Wang. This research helps buyers and prospective buyers of enterprise cloud applications with building the right client-vendor relationships.  This bill of rights serves as a reference, checklist and point of discussion during the vendor selection and contract negotiation process for Software-as-a-Service (SaaS) apps.   Though vendors may not honor all these rights today, they represent the best practices we have gleaned from being involved in negotiating over 500 SaaS contracts. This bill of rights also captures the general spirit and intent of most SaaS vendors’ executive management teams.

This report reveals:

  • Why cloud buyer’s may face vendor lock-in
  • The 9 key benefits of cloud computing
  • 55 best practices by critical, important, and nice-to-have classifications
  • How to build a cloud contract negotiations strategy across the ownership lifecycle

The majority of enterprise software is now consumed via SaaS or cloud deployments.  Despite a perception of simplicity in software acquisition, many cloud contracts require  all the rigor and due diligence of contracts for on-premises licensed software. The Enterprise Cloud Buyer’s Bill of Rights provides a tool for clients and vendors to change the tenor of contract negotiations from user subservience to an equal and collaborative long-term partnership.

Client – vendor relationships in the cloud are perpetual. When converting from an on-premises arrangement, it is imperative that these agreements provide a chance for a new slate.  Thus, chief information officers (CIOs), chief marketing officers (CMOs), line-of-business (LOB) executives, procurement managers and other organizational leaders should ensure that the mistakes they made in on-premises licensed software aren't blindly carried over. 

"At Constellation, we're changing the contract negotiation landscape. Our long term goal is to work with vendors to certify the bill of rights cloud vendors agree to upfront," said report author and Constellation Research CEO, R "Ray" Wang. 

This report fits into Constellation’s business-focused research themes:

  • Consumerization of IT & The New C-Suite
  • Digital Marketing Transformation
  • Future of Work
  • Next Gen Customer Experience
  • Matrix Commerce
  • Tech Optimization & Innovation


More information about "The Enterprise Cloud Buyer's Bill of Rights: SaaS Applications" can be found here:

ABOUT R "Ray" Wang

R “Ray” Wang is the Principal Analyst and CEO at Constellation Research, Inc.  He’s also the author of the popular enterprise software blog “A Software Insider’s Point of View”. With viewership in the millions of page views a year, his blog provides insight into how disruptive technologies and new business models impact the enterprise. Ray is a prominent keynote speaker and research analyst working with clients on engagement strategies, social business, customer experience, and decision management.   He advises Global 2000 companies on business strategy and technology selection.  Ray is quoted regularly in Harvard Business Review, The Wall Street Journal, Forbes, Bloomberg, Reuters, IDG News Service, and other media outlets around the world.

Twitter: @rwang0
Geo: San Francisco, CA


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