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How to Create a Winning Unified Communication Strategy

Next-Generation Customer Experience
Unified Communications is an enabling technology that integrates communication and collaboration applications and simplifies user access from an integrated desktop or mobile device. UC is central to building an effective communication infrastructure and links disparate and…
Elizabeth Herrell
Premium Research

Lessons Learned From 100 Early Social Business Adopters

Marketing Transformation
As with any new disruptive technology, social business remains a fractured and confusing market. From internally facing collaboration efforts to externally facing social networks, users seek clarity in terms of adoption – sharing the best practices and identifying where they fit…
R Ray Wang
Premium Research

2011 Unified Communications Adoption Trends

Next-Generation Customer Experience
Unified Communications (UC) continues to mature as more applications emerge and organizations continue to build out their UC solution suites. According to a 2011 survey from our partner Computer Economics, a solid majority (65 percent) of organizations worldwide with annual…
Frank Scavo, Elizabeth Herrell
Premium Research

Social and Mobile Growth Challenge Customer Support Operations

Marketing Transformation
The huge rise in customers who now use social networking sites and mobile commerce (m-commerce) for business transactions has created a customer support gap. Many companies have social media presence on sites such as Twitter and Facebook and create mobile applications but…
Elizabeth Herrell
Premium Research

Unified Communications Cloud-Based Solutions

New C-Suite
This report discusses the factors businesses should consider when moving some or all of their UC applications to the cloud. With cost a major factor in the rate of Unified Communications (UC) adoption, services from the Cloud provide new options for many companies to consider…
Elizabeth Herrell
Premium Research

Demystifying The Cost Structure For UC Solutions

Next-Generation Customer Experience
Unified Communications (UC) provides users with the ability to communicate more quickly and to access applications that improve their business processes.  But Pricing has been more ‘muddy’ than ‘crystal clear’ for Unified Communications (UC) and IP Telephony upgrades during…
Elizabeth Herrell
Open Research

Constellation’s Research Outlook For 2011

Data to Decisions
By Phil Fersht, Dennis Howlett, Elizabeth Herrell, Esteban Kolsky, Maribel Lopez, Vinnie Mirchandani, Sameer Patel, Frank Scavo, Alan Silberberg, Brian Solis, and R “ Ray” Wang Organizations Seek Measurable Results In Disruptive…
R Ray Wang, Frank Scavo, Elizabeth Herrell