Delivering Customer Experience to Millennials – A Survival Guide

How to Use Customer Experience to Turn Millennials into Brand Advocates 

This research looks at how modern customer service and customer experience professionals make use of Millennial brand advocates for customer acquisition, building online, peer-to-peer recommendations, sharing strong brand preferences and driving revenue through word-of-mouth interactions. This report provides a guide to customer-oriented brands seeking to engage Millennials via customer experience and customer service.

The Cloud Comes into the Private Data Center

​Oracle ZS5 Brings Cloud Scale and Best Practices into On-Premises Data Centers 

This report explores the features of the Oracle ZS5 Network Attached Storage (NAS) solution. This solution is a hybrid product that not only offers lower TCO than older, non-cloud-grade storage offerings, but also the strategic option to move from on-premises back to the cloud with no penalty. 

Using the Right Solution to Propel Digital Transformation

Case Study: Zudy and Tri-State-Based Pharmaceutical Company

How Zudy Reset Expectations and Boosted Productivity with a Powerful No-Code Rapid Application Development Platform This report examines how a pharmaceutical company used Zudy to create custom applications for human resources, procurement and sales management, allowing the company to innovate and improve business performance while improving user adoption.

Microsoft Acquires LinkedIn, Shaping the Future of Work

How Microsoft’s Most Expensive Acquisition Can Improve the Way People Work

DOWNLOAD EXCERPT

Constellation Microsoft's acquisition of LinkedIn as a broad strike by Microsoft to solidify its position as a preferred workplace tool for the Future of Work. This report examines the potential enhancements to Microsoft’s workplace tools resulting from the LinkedIn acquisition. 

Infor Partners with Clients to Deliver on Digital Transformation

​Software Vendors and Services Providers Shift Value from Products and Services to Outcomes

DOWNLOAD EXCERPT

The lack of pre-packaged, out-of-the-box solutions for digital transformation forces executives to commission their own digital transformation solutions. Market leaders have partnered  with technology providers and services firms for assistance with building these solutions. New York-based Infor is one technology provider who recently spun out a separate group to deliver business consulting and digital transformation. 

The Economic Imperative of ROI for Social Customer Care

How to Calculate the ROI of Social Customer Care

This report provides an overview of how businesses can use social media to their benefit as well as how to calculate the return on investment (ROI) of social customer care. This report includes a framework for measuring ROI, discusses common metrics, and shows how to use some of those metrics in 
ROI calculations. 

Pages