Customer Success, Family Trust & AI in Workforce Collaboration | DisrupTV Ep. 197

In DisrupTV Episode 197, hosts R “Ray” Wang and Vala Afshar are joined by three insightful leaders exploring trust, collaboration, and resilience in today's world:

  • Nick Mehta, CEO of Gainsight, shares how customer success leadership is reshaping revenue models and executive priorities.
  • Sharon Vinderine, Founder & CEO of Parent Tested Parent Approved, on redefining trust in product recommendations through family-centered validation.
  • Dr. Janice Presser, creator of TeamingScience.com, on applying AI to enhance human collaboration and workplace teaming strategies.

Key Takeaways

  • Nick Mehta stresses that customer success is no longer a support function—it’s a strategic growth engine that realigns the leadership mindset toward outcome-driven partnerships.
  • Sharon Vinderine illustrates that building trust requires authenticity: families trust brands when peer feedback, not corporate messaging, drives validation.
  • Dr. Janice Presser outlines how AI-powered teaming tools (like teamingDNA) can help organizations optimize collaboration styles and improve team effectiveness.

Notable Quotes

  • Nick Mehta: “Putting customer success at the center isn’t just about retention—it’s about transforming corporate priorities toward outcomes.”
  • Sharon Vinderine: “Trust is born in homes—families trust family-vetted products more than any advertisement.”
  • Dr. Janice Presser: “AI isn’t replacing human teaming—it’s helping human teams understand each other better.”

Final Thoughts

Episode 197 maps a new direction for leadership—where business alignment, ethical trust-building, and empathetic collaboration converge. Nick reframes customer success as a strategic growth lever, Sharon reveals the power of peer-led trust in consumer behavior, and Dr. Presser spotlights how AI can make workplaces more human by clarifying team dynamics. Organizations that invest in outcomes, trust, and collaboration are those best positioned to grow with purpose.

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