Transforming Work, Customer Experience & Sustainability | DisrupTV Ep. 265

In DisrupTV Episode 265, hosts R “Ray” Wang and Vala Afshar engage with four thought leaders to discuss the changing dynamics of work, customer experience, and sustainability:

  • Karen Mangia, Vice President of Customer and Market Insights at Salesforce and Wall Street Journal bestselling author, shares her expertise on customer-centric strategies and the future of work.
  • Katie Moro, Director of Managed Service & Regional Manager North America & ANZ at Productsup, discusses the importance of data in driving customer experiences and business growth.
  • Corey Glickman, Head of Sustainability at Infosys, provides insights into integrating sustainability into business strategies and operations.
  • Jeff Kavanaugh, Vice President and Head of the Infosys Knowledge Institute, explores the role of knowledge management in fostering innovation and organizational learning.

Key Takeaways

1. Customer-Centric Strategies Are Essential

Karen Mangia emphasizes the importance of truly understanding customer needs and aligning business strategies accordingly. She advocates for organizations to listen actively to their customers and adapt to their evolving expectations.

2. Data Drives Business Growth

Katie Moro highlights how leveraging data can enhance customer experiences and drive business growth. She discusses the significance of data integration and management in creating personalized and impactful customer interactions.

3. Sustainability Is a Strategic Imperative

Corey Glickman stresses that sustainability should be integrated into the core business strategy. He shares how Infosys is embedding sustainability into its operations and the positive impact it has on both the environment and business performance.

4. Knowledge Management Fuels Innovation

Jeff Kavanaugh discusses the critical role of knowledge management in fostering innovation. He explains how organizations can harness collective knowledge to drive continuous improvement and stay competitive in a rapidly changing market.

Final Thoughts

The episode underscores the interconnectedness of customer experience, data utilization, sustainability, and knowledge management in shaping the future of business. Leaders must adopt a holistic approach that integrates these elements to drive innovation and long-term success. As organizations navigate the complexities of the modern business landscape, embracing these strategies will be crucial in staying ahead of the curve.

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