Reimagining Work & Customer Experience: AI, Innovation & Leadership Insights | DisrupTV Ep. 230

In this episode of DisrupTV, hosts R “Ray” Wang and Vala Afshar engage with three thought leaders:

  • Celia Fleischaker – Chief Marketing Officer at Verint, discussing the transformative power of AI and immersive technologies in shaping the future of customer experience.
  • Mikita Mikado – CEO of PandaDoc, sharing strategies for leveraging data and AI to drive personalized customer journeys.
  • John Furrier – Co-founder & CEO of SiliconANGLE, exploring the role of AI in optimizing marketing strategies and enhancing customer engagement.

Key Takeaways

Celia Fleischaker emphasizes the importance of immersive technologies and the metaverse in creating engaging and personalized customer experiences.

Mikita Mikado discusses how AI and data analytics can be leveraged to understand customer behavior and deliver tailored experiences.

John Furrier highlights the role of AI in marketing in automating processes, predicting customer needs, and enhancing engagement.

Notable Quotes

  • Celia Fleischaker: “The future of customer experience lies in creating immersive and personalized experiences that resonate with customers.”
  • Mikita Mikado: “Leveraging AI and data analytics allows businesses to understand their customers better and deliver experiences that matter.”
  • John Furrier: “AI in marketing is not just about automation; it's about predicting customer needs and delivering value.”

Final Thoughts

Episode 230 of DisrupTV underscores that the future of customer experience is deeply intertwined with AI, immersive technologies, and data-driven strategies. The insights shared by Celia Fleischaker, Mikita Mikado, and John Furrier provide a roadmap for businesses aiming to transform their customer engagement strategies and embrace digital transformation. By leveraging AI and immersive technologies, organizations can create personalized, engaging experiences that meet the evolving expectations of customers.

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