Personal Disruption, Customer Experience & Digital Transformation | DisrupTV Ep. 201
In DisrupTV Episode 201, hosts R “Ray” Wang and Vala Afshar engage with four influential voices shaping the future of business:
- Whitney Johnson, CEO and founder of WLJ Advisors, on the concept of personal disruption and its impact on innovation.
- James Taylor, CEO of Decision Management Solutions, on the importance of decision management in business processes.
- Paul Greenberg, Managing Principal of The 56 Group, on customer experience and CRM strategies.
- Brent Leary, Co-founder of CRM Essentials, on the evolving landscape of customer relationship management.
Key Takeaways
- Whitney Johnson emphasizes the need for individuals to embrace personal disruption to foster innovation and growth.
- James Taylor discusses the critical role of decision management in optimizing business processes and outcomes.
- Paul Greenberg highlights the importance of understanding customer needs and integrating CRM strategies to enhance customer experience.
- Brent Leary provides insights into the changing dynamics of customer relationships and the role of technology in managing these relationships.
Notable Quotes
- Whitney Johnson: “Personal disruption is about stepping out of your comfort zone to create innovation.”
- James Taylor: “Effective decision management is key to driving business success.”
- Paul Greenberg: “Understanding your customer is the first step in delivering exceptional experience.”
- Brent Leary: “Technology is transforming how we build and maintain customer relationships.”
Final Thoughts
Episode 201 offers valuable insights into the strategies and methodologies that drive successful business transformation. By focusing on personal disruption, effective decision management, understanding customer needs, and leveraging technology, businesses can position themselves for long-term success in an increasingly complex and dynamic environment.
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