Join us live from Dreamforce as CR analyst Martin Schneider interviews Simon Creasey from HPE and Jocelyn Zanasi from Salesforce about integrating professional services and Customer Success teams for holistic customer lifetime value, leveraging Certinia CS Cloud and Agentic AI. Unlocking customer lifetime value starts with proper alignment between professional services and Customer Success. Integrating your data and workflows—not just your tech—builds transparency, trust, and efficiency. With AI-driven platforms, you can scale personalized experiences for every customer. Focus on innovative processes, leverage standard tools, and eliminate friction to drive real results.
1:17 – HPE Journey
3:57 – Power of One Platform
5:22 – Agentic AI in Action
9:06 – Tangible Benefits
12:50 – Advice for New Adopters
