Analyst Blog January 18, 2014 Reduce Support Costs With A Customer Community: Increase Agent Efficiency (Part 2) Marketing Transformation
Analyst Blog January 17, 2014 Making Personal Analytics Fun New C-Suite These days when people talk about quot;big dataquot;, the most common scena Alan Lepofsky
Analyst Blog January 15, 2014 Rise of the Social Enterprise - Game Changers Broadcast New C-Suite Below is the webcast on the rise of the social enterprise that I participated Alan Lepofsky
Analyst Blog January 12, 2014 News Analysis: New #IBMWatson Business Group Heralds The Commercialization Of Cognitive Computing. Ready For Augmented Humanity? Data to Decisions IBM Launches New Business Group In New Yorkrsquo;s Silicon Alley R "Ray" Wang
Analyst Blog January 11, 2014 Event Report: #NRF14 Preview - Retail's Big Show Hints At Lessons Learned In #MatrixCommerce Marketing Transformation R "Ray" Wang
Orbits Blog January 10, 2014 You Are What You Endorse–Google Shared Endorsements Marketing Transformation Gavin Heaton
Analyst Blog January 02, 2014 Quips: #CES2014 Preview - Trends In Digital Disruption For Consumers Center Around Mass Personalization At Scale New C-Suite R "Ray" Wang
Analyst Blog January 02, 2014 Getting Social with Siebel #4: Can I support other CRM Platforms Matrix Commerce
Analyst Blog December 24, 2013 Tuesday's Tip: Seven Lessons Learned In Customer Experience Strategies During A Data Breach (such as @Target's) Marketing Transformation Every Brand Should Have A Plan For A Data Breach R "Ray" Wang
Analyst Blog December 17, 2013 Be the Change you Want to See - Great Future of Work Products Begin with Great Company Culture New C-Suite Company culture: the secret ingredient in the creation of the industr
Analyst Blog December 11, 2013 Salesforce Chatter: The Collaborative Foundation of Salesforce1 Data to Decisions Today Constellation Research published my latest report, Alan Lepofsky
Orbits Blog December 09, 2013 Are Contact Centers Becoming Obsolete? Next-Generation Customer Experience The Omni Channel Contact Center refers to the delivery of a fully connected c
Analyst Blog December 08, 2013 Purposeful Collaboration - How To Make "Social" Work Future of Work The following is the 18min talk I gave at Constellation Connected Enterprise Alan Lepofsky
Analyst Blog December 06, 2013 Salesforce1 - What You Need to Know Now webinar recording Data to Decisions Today we presented the webinar, quot;Salesforce1 - What You Need to Know Now
Analyst Blog December 05, 2013 Getting Social with Siebel #1: Supporting Real World Scenarios Tech Optimization
Analyst Blog November 22, 2013 News Analysis: Sitecore Acquires Commerce Server In Quest Towards Customer Experience Management Data to Decisions R "Ray" Wang
Analyst Blog November 22, 2013 Dreamforce 2013 Platform Takeaways - All about the mobile platform - or more? Data to Decisions So the 2013 edition of Dreamfor Holger Mueller
Analyst Blog November 18, 2013 Salesforce Dreamforce Day 1 Future of Work Here is a four minute video with my thoughts on the Salesforce Dreamforce Day Alan Lepofsky
Analyst Blog November 18, 2013 Tweetup with the @ConstellationRG team at #DF13 Data to Decisions Tweetup with the Constellation Team at Dreamforce!
Analyst Blog November 17, 2013 News Analysis: Salesforce 1 Signals Support For Digital Business at #DF13 Data to Decisions Salesforce Seeks To Tackle Digital Business At Dreamforce R "Ray" Wang
Analyst Blog November 14, 2013 Does the Future of Software Dev belong to Twitter or Oracle? Well Oracle of Course! New C-Suite
