Overview

GE HealthCare is a leading global medical technology, pharmaceutical diagnostics, and digital solutions innovator. The company is dedicated to providing integrated solutions, services, and data analytics to make hospitals more efficient, clinicians more effective, therapies more precise, and patients healthier and happier. 

Serving patients and providers for more than 100 years, GE HealthCare is advancing personalized, connected, and compassionate care, while simplifying the patient’s journey across the care pathway. The Imaging, Ultrasound, Patient Care Solutions, and Pharmaceutical Diagnostics businesses developed by the company are helping improve patient care from diagnosis, to therapy, to monitoring.

Supernova Award Category

Data to Decisions

The Problem

GE HealthCare needed a better business intelligence (BI) solution. Although the organization already used several BI tools, the limitations of those options meant its people still struggled to share and leverage real-time data.

Before adding Domo to GE HealthCare’s BI portfolio, dashboards could take months to build. None of the organization’s prior tools promoted a self-service model that allowed users to easily create visualizations, share data, and support drillable transactional level commentary.  This was a constant source of internal frustration and placed high demands on the technology team. 

The Solution

The company teamed with Domo, one of the most trusted names in modern data and analytics, to create a solution that improved speed to market of visualizations, promoted a self-service model, democratized data and provided users with a single source of truth that enabled people to quickly share data and reports on a global scale for mass consumption.

Through Domo’s self-service solution, GE HealthCare’s technology team leveraged and created certified datasets for Domo card builders and made them available to all.

The results

The impact was transformational from a lean process perspective, easily stitching data sets together and allowing Domo to help drive Operating Review meetings. Domo drastically reduced reliance on IT and allowed the entire global team to control their own data, uncover inconsistent processes, force data hygiene and deliver data transparency for all levels of the organization.

With real time data for some sources, GE Healthcare relies heavily on alerts to help users know when specific metrics are reached, data has had a material change, or there was an interfaced failure without having to constantly monitor thousands of cards. By focusing on this single source of truth, multiple regular operational meetings moved from using laborious PowerPoint presentations to using live Domo cards.

Thanks to Domo, GE HealthCare can now quickly share data and reports on a global scale for mass consumption. Domo has boosted productivity across the organization by replacing manual manipulation of data, many excel spreadsheets and manual processes, while providing the data executives, managers and individual contributors the much needed analytics/financials to make solid decisions.

Metrics

With Domo's self-service solution, GE HealthCare users are enabled to quickly and efficiently access the core financial data sources when they need it and only engage the technology team when new certified data sets are requested or new tools are introduced to the GE HealthCare ecosystem.

GE HealthCare employees use Domo to stitch various data sources together, helping them be more proactive in making decisions, provide accurate forecasting and track real-time KPIs. This live visibility to data forced the team to embrace greater levels of hygiene, and fix data when it appears to be wrong. 

More than 4,500 GE Healthcare employees across the global organization rely on Domo as a primary BI tool. Executives are also highly engaged; they receive custom emails with the data they need to start their days, without the team having to manually create and send full reports. 

In addition to saving the company many hours of non-value added work, GE HealthCare decreased its additional dashboard technology spend since implementing Domo. Domo’s self-service platform gave GE HealthCare the ability to scale its user group significantly without adding extra work to the team overseeing adoption and guidance. Domo’s powerful platform also simplifies processes around reporting. This helps the team to focus on more valuable analysis, while sharing a single source of truth provides efficiencies for multiple groups.

The Technology

GE HealthCare used Domo, a cloud-native data experience platform that delivers intuitive experiences underpinned by data science and a secure data foundation. 

Domo has set the standard for drastically expanding a company’s access to its own information and democratizing that data across the entire organization. Domo helps optimize business performance through an ecosystem of data sets that give employees access to the real-time data and insights they need to improve results. 

Disruptive Factor

GE HealthCare’s use of alerts and daily change analysis cards has saved employees many manual hours. In addition, the team has replaced manual, spreadsheet-based processes with automated tools, gaining even more productivity time that can be applied elsewhere.

Domo’s self-service model also reduces reliance on IT and allows users to control their own destiny.  These key features enable the GE HealthCare team to deliver data transparency to all levels of the organization, including executive, line management and individual contributors.

Shining Moment

Domo’s data visualization tools have been key to GE HealthCare raising its level of work across the global company by helping standardize inconsistent processes. It’s a work in process, but the team has laid the foundation. To help users maximize their Domo skill sets, GE HealthCare created a training plan and user support community. This includes leveraging Domo for content creators, as well as self-service education that helps users learn at their own pace.