Overview
A leading health care system providing care to more than 300,000 Southern California residents, with 35 accredited sites offers a variety of services to patients of all ages in Los Angeles and Orange Counties. We also have other medical groups as part of our Contracted Providers to ensure that you have quality care that is local, always focusing on prevention and wellness to be your provider of choice; a wide range of services include the Program of All-Inclusive Care for the Elderly (PACE). Seniors in this program receive quality care, enjoy nutritious meals and social activities, and may receive additional assistance with everyday activities like medical or dental appointment transportation and prescription refills.
Supernova Award Category
Tech Optimization and Modernization
The Problem
AltaMed faced challenges with the applications, hardware, and IT business processes. To add to the issue, COVID-19, employees working remote, and Ray Lowe needed to ensure that the community that he served had the best healthcare experience.
The Solution
A total digital transformation of AltaMed IT affected every part of the organization's way it conducts its business while reducing technical debt.
The results
Modernization and EHR (EPIC), application rationalization, systems upgrades, portfolio applications management in place, automation of service desk processes that enhance the customer experience, set up an analytics team that brings new health and business insights, infrastructure upgrades (API, FHIR, HL&), telecom, cloud journey, and a new strategy in place that ensure that AltaMed has a strong future.
Metrics
Flawless delivery of digital transformation in response to Covid-19 Pandemic including remote workers, stabilizing technology and Tele visit implementation within a 45-day window; Delivered custom managed care system for claims processing enabling AltaMed MSO organization; Delivered EPIC system on a 10 months per plan and budget; Delivered foundational infrastructure, security required to support enterprise organization and AWS cloud operations; Implemented data governance and delivery for real-time data analytics; Stand up of New Pharmacy Retail operations in one year with 15 locations.
The Technology
Epic, AWS cloud, MSO, Telecom, agile planning methodology.
Disruptive Factor
Proved that a smaller health chain can become nationally prominent with a great leader's actions and strategies.
Shining Moment
Change the way everyone in Southern California (and many nationally) used IT to set up emergency health mobile spots. The COVID clinics that Ray lead the setup were on the national news and a focal point for AT&T.