Naoual Hammane

Consulting Partner , Ministry of Health, Kingdom of Morocco and Algo Consulting

2021

Overview

Morocco’s Ministry of Health was founded in 1982, and the minister of health is Professor Khalid Aït Taleb. The Ministry runs the country’s national institutes and laboratories, basic healthcare network, and hospital network. The Moroccan healthcare system has four layers, the first being primary healthcare. This includes clinics, health centers and local hospitals for public healthcare, and infirmaries and medical offices for private healthcare. The second layer includes provincial and prefectural hospitals for public health, and specialized clinics and offices for private health. The third layer includes hospitals in all major cities, and the fourth includes university hospitals.

Supernova Award Category

Data to Decisions

The Problem

Morocco’s health system lacked a digital system to manage COVID-19 patient, treatment, and test data at scale. Information collection was siloed and relied on paper forms, which delayed tracking of cases, impeded distribution of tests and medicine, and inhibited oversight and crisis management by public health authorities.

Weak health system: In many low- and middle-income countries such as Morocco, health information systems are weak and underfunded, making handling a pandemic like COVID-19 even more difficult. ▪ Siloed data and manual processes: Data from public hospitals and laboratories was manually collected in siloes, with only a few large labs able to do testing because of time-consuming and cumbersome administration and reporting. ▪ Delayed identification: High-risk areas, spreaders, and asymptomatic patients could not be identified early, which meant they could fuel the exponential growth of positive COVID-19 cases. ▪ There was a lack of efficient control of the stock of drugs used for COVID-19 treatment.

 

The Solution

The Ministry needed to establish one source of truth for COVID-19 data with real-time monitoring of KPIs, such as confirmed cases, active cases, recoveries, deaths, mortality rate, growth factor, and stock of drugs by hospital and region. It set out to quickly launch a cost-efficient real-time management reporting and monitoring system that can be intuitively used by different actors in the health system, is available on many devices, and can transform COVID-19 steering meetings to intelligent meetings – to help teams make hard decisions much more quickly and accurately.

SAP built a solution with ALGO Consulting Group, the COVID-19 Real-Time Monitoring system, in just two weeks. It uses SAP HANA® for data collection and analysis and the SAP® Analytics Cloud solution and SAP Digital Boardroom to give health decision-makers, up to the minister of health, a real-time overview of the situation.

 

The results

One country-wide real-time source of truth enables quick and fact-based decision-making at many levels and effective communication to the public by the authorities. Test capacity has increased because many more labs are now able to submit their tests, and the stock of drugs across hospitals can be managed more efficiently and made available to those who need them.

Business Benefits: Allowed production of tests to be scaled significantly, helping the government deliver tests to where they are needed most ▪ Enabled better management of the stock of medicines used to treat COVID-19 and the targeted allocation of medicine

IT Benefits: Developed a cost-efficient system in the cloud, requiring no hardware ▪ Used virtual teams to develop the system in just two weeks without face-to-face meetings, with requirements gathered in the morning, developed during the day, and tested at night ▪ Created how-to videos to enable 400 users to learn about and use the solution only four hours after go-live. 

Human Empowerment Benefits: Helped senior health officials to make more-informed decisions regarding the pandemic ▪ Helped the Ministry of Health communicate effectively with multiple stakeholders using trustworthy and solid information ▪ Provided the minister of health and other officials with the information needed at their fingertips – whereas previously they had to make calls to receive information. 

Metrics

  • 100 % Increase in laboratory test capacity, from 100 to 10,000 COVID-19 tests per day
  • 2 Weeks implementation time, from initial discussions to go-live
  • 4x Faster provision of data by hospitals and laboratories

400 users entering patient data/laboratory results; 50 users accessing dashboards in SAP Analytics Cloud; 1 installation of SAP Digital Boardroom for the Health Minister and his team

The Technology

SAP Analytics Cloud: Real-time monitoring of COVID-19 KPIs and stock of drugs through intuitive, role-specific dashboards and live connection with SAP HANA

SAP Digital Boardroom: Control center for real-time monitoring of COVID-19 installed in the office of the minister of health

Solution deployed in the cloud to provide transparency about the pandemic in near-real-time to public health actors and officials using role-specific dashboards and a central source of validated data.

Disruptive Factor

ALGO knew that with SAP HANA serving as a central data layer, its existing SAP-qualified partner-packaged solution for the transport sector could be adapted to monitor COVID-19 data in real time across the country. In just two weeks, the solution was delivered to the Ministry of Health involving the following components: ▪ Web application developed with React JavaScript for data entry by hospitals (patient information) and laboratory agents (positive or negative results of the COVID-19 test) as well as subsequent validation using simple workflows ▪ SQL Server Integration Services for extraction, transformation, and load to collect raw data from third party sources, such as patient data ▪ SAP HANA to store raw data at the most granular level and calculate KPIs, with data refreshed every 10 minutes as per the requirement of the Ministry of Health ▪ SAP Analytics Cloud for real-time, role-specific dashboards using a live data connection with SAP HANA. Authorizations are handled in SAP Analytics Cloud, which is accessed through desktops and mobile devices. SAP Digital Boardroom has been installed as a control center at the office of the minister of health (with data refreshed every 10 minutes) to help the minister take hard decisions much more quickly and efficiently. 

Shining Moment

Consulting Partner

Topics Covered

Submission Details

Year
2021
Category
Data to Decisions
Result