Overview

pBrillio challenges the traditional consulting model through their expertise in digital technology, design thinking, and rapid prototyping/problem solving. /p pBrillio helps their customers not only improve current performance but also develop completely new business models, identify new markets and opportunities, and think about their existence in entirely new ways./p pBy embracing and adopting agility, their customers are able to improve time to market, accelerate revenue growth, and achieve unprecedented scale. /p pWhat sets Brillio apart is their deep expertise in agile software engineering and the four digital superpowers that are now changing the world: mobile technology, the cloud, AI, and IoT. /p

Supernova Award Category

Future of Work: Employee Experience

The Problem

pAs a company whose mission is to elevate its clients to succeed in the digital world, Brillio recognized the importance for a global unified system that could offer employees access to complete tasks and stay connected wherever and whenever./p pTheir vision is to deliver a superior employee experience leveraging digital platforms while ensuring that the business processes are efficient, optimizing operational costs and most importantly, creating a connected community./p pWith over 2,400 employees across three continents 1,750 timesheet submissions per week and 1,280 expense claims per month must be recorded regularly, but a lack of discipline in recording led to not only compliance issues, but affected data leakage impacting billings and productivity./p pSimple tasks like recording and monitoring time, expenses and approvals took 3-4 minutes each, but if automatic recording and digital intervention could reduce the process to 1-3 seconds there was potential to save thousands of hours while improving employee productivity and experience. Brillio had ERP systems like Oracle Fusion and NetSuite for recording and monitoring but each transaction took 3-4 minutes./p pBrillio wanted to keep their teams strong by providing a way to keep in touch to both collaborate and maintain the social interaction, which remotely can be challenging. While platforms like NetSuite have their own places for members to engage, they are cumbersome and lack personality./p

The Solution

pNot all good ideas work. In today’s world, users determine success and just having a mandate from management doesn’t always drive digital shift. For a change to last, there has to be a driving need for the user. /p pBrillio built OnTheGO, a mobile app to track and capture enterprise activities, based on the principle of overcoming these hurdles in every feature with a minimalistic design approach. /p pBrillio leveraged digital platforms to ensure that business processes in the app could be completed efficiently while driving productivity and optimizing operational costs./p pAt the same time, Brillio also wanted to tackle employee development, engagement and community building. Therefore, they needed an app that was more than just another work tool, but provided space where employees can communicate, celebrate milestones, and unite to share experiences in a personable and welcoming setting. /p

The results

pOnTheGO has been adopted by 90% of the employees, with the United States seeing an 86% adoption rate and India a 96% adoption rate. On average 450-500 Brillians use OnTheGO every day. /p pOnTheGo enables employees to easily track and log from anywhere their leave patterns, hours, upcoming holidays and also calls out employee milestones like work anniversaries. One of the most loved and clicked on features is the calendar of upcoming birthdays of team members and information about new joiners to a team./p pTo date, 11 out of 18 platforms systems previously used by Brillio employees internally have been incorporated. In seconds employees can enter data, expenses, timesheets, holidays, view employee milestones, and more./p pThe app has increased productivity and strengthened the connection between employees for Brillio. More recently, with the onset of the COVID-19 pandemic, the app was able to help the company achieve an immediate shift to working from home with zero downtime, all while enabling employees to easily keep up and connect with colleagues, keeping that human element of the work experience alive./p pOnTheGO has garnered a reputable track record and has received a total of five awards from Digital India Awards in 2017, CDO Convergence 2017 Award​, IDC DXA 2018 Awards and two Stevie Awards 2018​. Additionally, it was recognized as a finalist by Engage 2018, NASSCOM 2018 and Qimpro 2018. OnTheGo has a 4.5 star rating on the Play Store with over 200 reviews. /p

Metrics

ul liOf the over 2400 full-time employees, adoption of the app is at about 100%  /li li100% timesheet submission compliance - reduced employee effort from 3 to 5 minutes to less than 3 seconds, saving over 540 person days in 2019/li liThe leave entry process has been reduced from 5 minutes to less than 5 seconds, resulting in 1,000 hours of savings per year/li liBy regularizing unapplied leaves, Brillio saved $122,000 USD/li liThrough the IoT integration with attendance systems and enhanced compliance to leave policy, Brillio saved $900,000/li liTime savings due to ease of app use translated to productivity savings, estimated at $100,000 /li liReduced submission approvals from 2 days to 3 hours/li liPerformance: 3,536 achievements submitted in the app in 2019/li /ul

The Technology

pThe OnTheGO mobile app is integral to the digital lifestyle of our employees. A mobile solution built on React Native and Kubernates Microservices architecture, delivering superior user experience and performance. Hosted on Azure, it integrates with attendance systems and backend ERPs to ensure employees get all information in a single place while SingleSignOn ensures easy login for employee and data security for enterprise. Its telemetry is powered by live analytics./p

Disruptive Factor

pDesigning the OnTheGO for high adoption: Digital transformation has not always been a roaring success globally. Many studies put the success rate at less than 10%. Adoption of each feature is the single most indicator for value to be realized. Every feature of OnTheGO had to pull in users, and ultimately increase adoption rates. This value paradigm was critical for getting over the tipping point after which adoption is easier. /p pOther highlights to note: /p pEmployee Digital Quotient: /p ul li100% of critical services are covered.  /li liCurrently 62% of all processes are covered. By end 2020, 80% will be covered – which means all critical, high, and medium processes are covered)/li li65% of all clicks are less than 1 second/li liReal time updates/li /ul

Shining Moment

pOnTheGo app has been received well by employees and has become a part of their daily lifestyle. Employees have expressed that the simplicity of the application for everyday productivity matters and its ability to keep connected with colleagues is important. /p pWith the OnTheGO app, Brillio can demonstrate to their customers how they live up to their digital transformation goals internally, and explain how their employees can benefit from a similar application. /p