Overview

piCIMS is the leading provider of recruitment software that enables employers to attract, engage and hire great people. iCIMS’ software-as-a service solutions empower companies to manage and scale their recruiting processes through a full product suite and an ecosystem of over 230 integrated partners. Established in 2000, iCIMS supports 4,000 customers hiring 4 million people each year and is the largest software provider dedicated to talent acquisition./p

Supernova Award Category

Tech Optimization and Modernization

The Problem

pThe human resource technology market is currently home to over 1,000 solutions and is projected to crowd further, with $12 billion invested in 2018 alone./p pEmployers in today’s tightening labor market rely most heavily on two primary systems (human capital management and application tracking systems) yet crave expanded capabilities from new technologies that do not easily integrate with their existing tech ecosystems, presenting challenges of scalability, cost and data security. /p pTo effectively manage human resource operations that fuel their workforce and ultimately their bottom line results, a href="https://www.sierra-cedar.com/wp-content/uploads/sites/12/2019/02/Sierra-Cedar_2018-2019_HRSS_WhitePaper.pdf"Sierra-Cedar's 2018-2019 HR Systems Survey/a found that companies with over 5,000 employees require 31 integration touch points between solutions such as background screen vendors or specialized assessments (rises to 75 for companies employing 10,000+), and because there was previously no simple approach, they were forced to endure painful, resource-intensive and costly custom integration implementations as a temporary fix and an information technology nightmare./p

The Solution

pThe UNIFi integration team introduced the concept of an open API platform to bring in strong, practice-driven, turnkey integrations, integrated analytics and enhanced partnerships with vendors across the HR industry. /p p class="paragraph"In the beginning, we offered a custom integration that was defined and validated by customers and typically supported integrations to in-house systems or complex enterprise-resource-planning solutions; these took between 8-12 weeks to implement./p p To streamline integrations, we then built a standard integration offering across various categories that were completed in 2-3 weeks and provided repeatable and scalable integrations that removed the burden from clients to define workflows or dedicate heavy IT resources towards implementation.br /  /p p class="paragraph"Today, next-generation Prime integrations enable employers to configure and run third-party applications within our platform in a matter of clicks, cutting costs and reducing implementation time down to 1-3 days./p

The results

p /p pFor vendors who specialize in specific areas of talent acquisition such as assessments, Anders helped influence a combined offering of pre-built integrations and a dedicated team of partnership support to broaden business opportunities. Our integrations are simple to build with clear data models and a field framework for writing to client databases, and come with a sandbox testing environment to confirm strong user experiences./p pA differentiator from industry norm is that Anders and the UNIFi team fostered integration relationships with massive human capital management solutions such as Workday, SAP, Oracle, Infor, Microsoft, Ultimate Software, and ADP. We currently support more than 1,000 rich integration experiences with these providers, which is a major breakthrough for the HR industry./p pFor employers who previously had no option to use a best-in-class recruitment solution with their trusted human resources system of record, transitions are seamless from job search to new hire with clean data exchange, and elimination of IT support. /p pDevelopers are provided toolkits and access to iCIMS’ APIs to support integration with our suite of core solutions and to make their applications available on our platform. /p

Metrics

pbAdoption: /bAbout 80% of clients have at least 1 integration in place and Enterprise-sized customers have an average of 6. We support over 11,000 total. /p pbCompany Impact: /b- iCIMS removed 2,500 hours from integration services into 3 core partner solutions: ADP Workforce Now, HireRight Background Screening, and Prime Background Screen Connectors. Over 9,000 days of waiting for delivery were also saved. /p pbAnalyst Recognition:/b/p ul libEarn Your Place in the Platform Economy, 2018 Forrester Research, Inc. /b – iCIMS was recognized as a platform business with the ability to launch new services quickly and efficiently. “The founders of recruitment platform iCIMS identified 23 common tasks and challenges for recruiters and solved them in quick succession, either directly or by integrating partners’ capabilities.” /li libIDC MarketScape: Worldwide and U.S. Modern Talent Acquisition Suites for Large Enterprise 2019 Vendor Assessment/b – iCIMS was recognized as a leader integration highlighted as strength. “Among iCIMS’ most differentiated offerings is its - managed integrations for third-party applications.” /li /ul p /p

The Technology

pInstead of having to customize each client’s instance and make direct changes to our core ATS codebase for every new integration, we’ve created distinct NodeJS microservices – which include category-specific APIs, UI/UX frameworks and orchestration services – that sit between our platform and our partner solutions, allowing us to create custom experiences for each integration category we offer and enabling us to turn integrations on within 1-3 days./p

Disruptive Factor

pThe framework Anders and the UNIFi team has introduced opens our capabilities to integrate with any enterprise-resource-planning, human-capital-management and payroll solution./p p The concept of pre-built integrations across the HR technology landscape and incorporating third-party providers in specialized areas such as background screen or recruitment branding, in addition to larger players like human capital management solutions, has completely broken the mold of our industry in the best way. Unlike any applicant tracking system in the past, Anders and his team facilitated strong partnerships directly with large providers in the human capital management space such as ADP and Ultimate Software, that have acknowledged that their strengths are not in recruiting and partnering with a best-in-class provider like iCIMS protects their overall business/retention. We expect other HCMs to follow suit./p

Shining Moment

pbClient success: /bLeading Silicon Valley insurance provider, Esurance, rehauled its recruitment technology stack with the flexibility to swap integrations in and out of iCIMS including HRIS, job posting, background screen, mobile engagement and video interview solutions. As a result, they increased candidate satisfaction NPS by 36 points, decreased cost-per-hire by 41% and achieved a 32-day time-to-fill in 2018./p