Overview

p1E’s enterprise-grade endpoint and software asset management solutions give organizations visibility and control over their a name="_SG_094a4aa164b94884ae325325aa381230" id="_SG_094a4aa164b94884ae325325aa381230"IT/a landscape to maintain a guaranteed state. With 1E’s real-time capabilities and automation, a name="_SG_64f63bb64eef4c7b8eb8214278975c0c" id="_SG_64f63bb64eef4c7b8eb8214278975c0c"IT/a can apply patches and rules, generate audit reports and perform Windows 10 migration and other a name="_SG_b004fd1785d44dd789816e73ee9cd0e5" id="_SG_b004fd1785d44dd789816e73ee9cd0e5"admin/a tasks on every device simultaneously. This enables a name="_SG_1eb04c771ea64e96971e02e858e5ceec" id="_SG_1eb04c771ea64e96971e02e858e5ceec"IT/a to keep systems up-to-date, secure and compliant with a name="_SG_01bad0b69791421795e4c251b85968a4" id="_SG_01bad0b69791421795e4c251b85968a4"3rd/a party and internal group policies. 1E’s lightweight controls allow a name="_SG_8898ec72fc224548aa1bc39bb374dd50" id="_SG_8898ec72fc224548aa1bc39bb374dd50"IT/a to manage endpoints without disrupting user productivity and maintain control over remote and “lightly connected” devices. The 1E solution suite is trusted by over 1,000 companies to manage endpoint devices inside and outside the corporate network./p

Supernova Award Category

Tech Optimization and Modernization

The Problem

pOrganizations around the world face a crisis of control when it comes to managing endpoint devices and the software installed on them. Conventional device management tools do not provide real-time visibility of endpoints, and the growing number of remote devices adds a significant layer of complexity. For example, at global beverage company Pernod Ricard, where 40% of the workforce is remote, IT teams had to call staff to ask for device configuration. This caused significant delays in providing upgrades and support, which left workers unproductive and their systems unprotected./p pUnmanaged, uncontrolled devices present a serious threat as most malware attacks exploit known vulnerabilities that exist simply because the device is not current with patching. At the same time, IT departments lack the resources and time to physically address all configuration drift on thousands or tens of thousands of devices. This leaves untold number of endpoints vulnerable to exploitation, and for companies subject to 3rd party mandates (HIPAA, PCI-DSS or SOX), the lack of control puts them at risk for noncompliance. /p pMeanwhile, conducting routine tasks like software updates and Windows 10 migration are laborious, manual and time-consuming. The complexity of individual systems demands manual manipulation of nearly every device to complete deployment. The lack of automation puts a tremendous strain on IT operations, leaving the organization vulnerable as the process drags on./p

The Solution

pTachyon by 1E provides a comprehensive solution that resolves all these issues with real-time visibility and control and automated endpoint management. By augmenting Windows admin tools and providing the only real-time endpoint visibility/query capabilities on the market, 1E puts IT operations in control of every endpoint, allowing them to achieve guaranteed state, where they know every machine is patched, compliant and secure./p pAs Kurt De Ruwe, CIO of Signify put it, Tachyon is the “Swiss knife,” and “a bit like the Google of your whole IT landscape.” The solution allows IT to query individual devices for current status and provides search capabilities to identify devices with certain criteria. When a virus struck, this capability allowed Signify to isolate affected machines and apply the fix remotely, without interrupting the user or impacting productivity./p

The results

pTachyon is transforming the way IT operations is conducted at organizations of all sizes around the world. When he learned of its capabilities, Ivan Jaramillo, director of client support at Pernod Ricard, said, “Tachyon looked too good to be true. How could a tool deliver results that fast?” But, since implementation, Tachyon has enabled Pernod to manage devices for its huge remote workforce of nearly 7,600 employees. With Tachyon, Pernod’s service desk no longer must reach out personally to end users to gather system data, slowing down the update and device management process. Now, they can instantly query machines no matter where they are, remotely patch 100% of endpoints and remediate issues without ever interrupting the end user. /p pAt Signify, Tachyon has so dramatically improved visibility, control and efficiency that De Ruwe says, i“emWithout Tachyon, there would be company-wide rebellion!”/em/i The solution allows his IT Operations staff to detect and resolve issues in real-time, allowing the global company to keep pace with the rapidly changing IT security and compliance landscape. For example, when it came time to remediate the recent Intel chip bug, the Signify team was able to deploy a fix across all 22,000 devices on the network in just two days. Without Tachyon, this process would have easily taken weeks if not months, leaving many, many devices vulnerable in the meantime. /p

Metrics

pTachyon has been tested at scale to 1.5 million endpoints and easily handles large-scale remediation and management tasks. In addition to handling the Intel update at Signify, when the company changed its name from Philips Lighting to Signify, Tachyon completed a massive migration of user identities, updating every user to the new domain name for access across the entire software landscape, including Office, email, OneDrive, Skype and 300 other applications. Tachyon orchestrated the sequence perfectly across every machine, both on premise and remote. When users came into work on Monday morning, their user IDs worked perfectly, and they never missed a beat. /p

The Technology

pTachyon is built with a unique 1-packet architecture. This means that unlike conventional solutions that require significant data transfer between the management platform and the endpoint to achieve visibility, Tachyon can query a device with a single packet exchange. This makes it extremely lightweight on networks and end clients and delivers near network speed (real-time) response. It works across internet, VPN, LAN and WAN and is compatible with mobile, remote and IoT devices. /p

Disruptive Factor

pTachyon is the only endpoint management solution on the market that offers the real-time visibility and response that the modern IT landscape demands, providing complete control and confidence to the organization. It also offers unprecedented flexibility and agility, giving users the ability to create customize commands to achieve virtually any endpoint management task at scale./p pWith the speed and scale at which viruses, phishing attacks and other malware can propagate the world, organizations need real-time solutions that allow them to remediate problems instantly. Tachyon provides the live information organizations need to protect themselves at the same speed and scale./p p“With most other well-known tools, there are things you can’t do or the flexibility just isn’t there,” De Ruwe says. “Today, whenever we have a problem, the first question is ‘Can Tachyon do it?’ and the answer to nearly every question we have is ‘yes.’”/p

Shining Moment

pRecently Pernod Ricard pushed out patches on a Friday to all 19,000 machines, one of which contained a flaw that “bricked” thousands of devices. Applying the fix to every endpoint could take days./p pSo, the team created a custom Tachyon instruction in less than 5 minutes that automatically applied the fix to every machine. By 6 a.m. Monday, all online devices were fixed before the problem even appeared to users, remediating the issue in real-time as soon as the device came online./p