Overview

pFounded in 2002, LaborMAX Staffing is a contingent staffing company headquartered in Kearney, Missouri, with 105 locations across 26 states in North America./p

Supernova Award Category

Future of Work: Employee Experience

The Problem

pWhen Shane Glavin started at LaborMAX Staffing in January 2018, the company was pushing through a bumpy implementation with Bullhorn. According to Shane, there were two reasons why the company was struggling to implement Bullhorn: the company had no clear vision of Bullhorn’s capabilities, and no internal infrastructure in place at LaborMAX to support the transition. “I don’t think it was clearly defined and understood why we went with Bullhorn and what Bullhorn even was,” Shane said. “It was like marrying somebody that you just went on a blind date with.”/p

The Solution

pAs the team rediscovered its excitement around Bullhorn as a technology platform, LaborMAX leadership was building their relationship with the Bullhorn team. “Our approach was that we didn’t care what happened in the past, we wanted to have a solution,” Shane said. “We built a bridge.”/p pFor Shane, transitioning from the traditional client-vendor relationship to a partnership was the true turning point with Bullhorn./p p“You’re a partnership when you start treating each other like true partners to where our success is Bullhorn’s success, and we really can just peel it back and be brutally honest and work together. I think that is where the relationship absolutely changed and it really took off,” Shane said./p pMost importantly, Shane believed in his vision - that LaborMAX could be more than a staffing company: LaborMAX would be a technology company that does staffing. /p

The results

pAfter investing in partners Sense, Checkr, and CloudCall, through Bullhorn’s open ecosystem and platform for extensibility and innovation, LaborMAX is projected to increase its bottom line by 40 percent in 2019, without having one additional dollar on their top line./p p“My approach with Bullhorn and its partners that we’re going with is no different than having an additional account manager in the office because that account manager doesn’t call in sick, it doesn’t have a bad attitude, and it always performs at top notch,” Shane said. “So you’re getting a best-in-class account manager by effectively bringing on Bullhorn and all of its partners with what we’ve done.”/p

Metrics

pLaborMAX uses Bullhorn to do the work of an additional account manager in each of their 100 offices, ultimately reflecting a $3.1 million savings for LaborMAX./p p“It feels great knowing that the culture has changed and we have something real that’s ongoing. We have the buy-in of the partners now. We have a small but elite team internally that is delivering this. And again, without one extra dollar to the top line we will be positioned, once all these new apps are in place, to deliver 40 percent to the bottom line,” Shane said./p pShane takes a very specific approach to any technology LaborMAX invests in: value plus one. This means that the value of that technology positions them strategically in the future, which will drive the top line, but will also provide an immediate ROI that outweighs the investment cost. “Every bit of the strategic technology that we’ve brought on—which is quite a bit—had an instant cost saving over what we were originally paying for,” he said./p

The Technology

pa href="http://www.bullhorn.com"Bullhorn/a, the global leader in CRM and operations software for the recruitment industry./p

Disruptive Factor

pAt the advice of their account manager, LaborMAX invested in Bullhorn marketplace partner TonicHQ—a Bullhorn System Integrator that helps configure new Bullhorn systems. Soon enough, LaborMAX was well underway rolling out Bullhorn in a strategic phased approach to optimize the success of the end-user. With the nucleus in place, Shane and his team turned to the a href="https://www.bullhorn.com/marketplace/"Bullhorn Marketplace/a to build out their tech stack./p pBut building out LaborMAX’s tech stack with Bullhorn at its core was only half the battle. LaborMAX had to put resources behind their implementation and put an infrastructure in place for continued growth./p

Shining Moment

pIn June 2018, Shane and the LaborMAX team attended Bullhorn’s annual staffing conference a href="http://engage.bullhorn.com/engage-boston-2019/"Engage Boston/a. “That's when the light bulb went off,” Shane said. “Tony Shine, President of LaborMAX, came to me and he said ‘I get it. Bullhorn is the ecosystem.’” This newfound understanding of Bullhorn’s capabilities was transformative. Shane set out to metamorphose the company leveraging Bullhorn as the foundation of that transformation./p