Overview

pJLL has 85,000 employees globally and is a global professional services and investment management firm focusing in real estate. Its expert teams look beyond the present to deliver integrated services that help real estate owners, occupiers, and investors achieve their business ambitions. As part of its comprehensive Future of Work research on corporate real estate (CRE), JLL found that today’s top talent demands technology-enabled simplified workday and a human-centric agile workplace. /p

Supernova Award Category

Tech Optimization and Modernization

The Problem

pTeams within JLL’s Marketing, IT, and Business Lines were doing great work, but those teams didn’t have a consolidated or consistent view of their work management, with limited collaboration across teams or regions.  The teams were working independently in silos to create their own processes to build disparate tools to manage and visualize their work. Teams were operating inefficiently, and JLL leaders were frustrated with a lack of ability to consolidate and understand all of the projects that were going on in the organization. As a result, decision-making was reactive rather than proactive, and priorities across the teams were not aligned to larger strategic business initiatives./p

The Solution

pJLL adopted Workfront as its standard operational system of record for project management, task tracking, time entry and budget tracking. A Global Steering Committee was formed to drive global collab for all Workfront teams across diverse LOB to work together to: consolidate process and methodology, drive consistency, feature development, and to share knowledge. An engagement platform was created to drive success throughout the organization, to not only enable project teams to consolidate and visualize the data in an effective, standard, and efficient way; but also provide the platform for leaders to make better decisions based on the data. Teams across JLL are now able to consolidate processes, enable efficiency, and provide insight into our business. The user base is constantly growing and expanding, and JLL is now focused on a key strategic objective to create enterprise-wide capability to provide consistent Management Information and reporting, from Board level down./p

The results

pJLL dramatically increased productivity across multiple business units by connecting people, processes and tools into one operational system of record — and truth. JLL now has a consolidated view of its project work enabling an ability to report project KPIs – aggregated and consistent views of work management in BI tools to make better decisions about work./p p-7 previously siloed teams managing work in the same instance/p p-4 disparate, disconnected tools eliminated/p p-5 disparate, disconnected PPM tools eliminated/p p-170+ teams managing work in Workfront/p p-All requests and projects categorized by Strategic Alignment custom field; strategic categories revisited regularly, driving strategic alignment organizationally/p pNow, JLL is poised for ongoing transformation across the entire global organization./p

Metrics

pBefore implementing Workfront, JLL was working across a number of disparate project management tools and systems. IT requests were being delegated in one system. Marketing requests and creative projects had their own workflows and approval processes. There was plenty of rigor in place, but there was no cross-team visibility or collaboration./p pUsers at JLL were eager for a tool to help them work together better.  Adoption of the standard way of working was enthusiastically embraced by teams.  After implementing a PPM system of record, JLL increased adoption and visibility across the entire organization:/p p-Rapid growth - Workfront was named as the enterprise standard in January of 2018 an average of 60 new users added a month in 2018 and the first half of 2019 — a 78% increase in users/p p-83% of users logging in within the last 30 days/p p-Since Jan 1, 2018 over 30,000 projects have been created, and 15,000 requests have been submitted./p p-Increased adoption from 4 to 32 groups utilizing Workfront in IT, Marketing, and various Business Lines/p p-From cost savings to productivity gains to understanding that wasn’t possible before - significant achievements and efficiencies have been realized across all teams through shared understanding of processes, combined operational activities, and visibility into consolidated data./p

The Technology

pJLL implemented Workfront as their enterprise-wide Project and Portfolio Management operational system of record.  By establishing integrations with other key business systems as well as a standard reporting platform, they were able to create efficiencies, build in data quality, and enable data visibility, standards, and consolidation of practices and process. /p

Disruptive Factor

pJLL hit a point of convergence when it came to efficient project management: Either its goals and processes were going to converge, or projects would stagnate. The company knew it not only needed to change the way it got work done, but also bring more transparency to the work being done. /p pJLL decided to implement a singular, enterprise-wide PPM tool to manage, streamline, and govern the way work was done across various departments and teams. Typically, this level of visibility can result in some uneasiness across teams who have become accustomed to existing processes. So, to drive this change, JLL’s global steering committee created a series of strategic priorities and key milestones that everyone in the organization needed to align to and march toward. /p pUltimately, projects that were previously managed through a rigorous, but manual, in-office tasks were transferred to and tracked through new workflows. Word documents that were previously sent via email or posted to Box, as well as timely reports created in Excel and PowerPoint could all be stored and created within this same PPM tool. By having all of these documents, tools, and approval processes in one place, JLL was able to increase organizational visibility, consolidate perspectives, create efficiencies, improve reporting, and eliminate the need for unnecessary meetings and reactive management. /p

Shining Moment

pBy the year 2025, there will be five converging generations in the workforce. Now, JLL has built data-driven, human-centric, technology-enabled, and agile processes that will work for experienced, legacy employees and digital natives alike. It also has the tools in place to live by the culture it promotes of being able to work any time, from anywhere. With Workfront, JLL is enabling the future of work for its clients and the company itself. /p