Overview

pMassMutual is a leading mutual life insurance company that is run for the benefit of its members and participating policy owners. MassMutual offers a wide range of financial products and services, including life insurance, disability income insurance, long term care insurance, annuities, retirement plans and other employee benefits./p

Supernova Award Category

Tech Optimization and Modernization

The Problem

pMassMutual is one of Salesforce’s largest customers and was struggling with the complexity of their enterprise implementation. MassMutal had no formal devops delivery  strategy built into Salesforce and became bogged down in managing the many phases of Salesforce development . As Salesforce as their repository for Dev, quality assurance, pre-production, MassMutual needed a way to best deliver a DevOps solution for their growing team./p p /p pWhile trying to keep up with their customers’ demand for innovation, they had grown their team from 30 developers to over 130 – a great achievement of exponential team growth for MassMutual – but a detriment to their devops solution. Even with this growth, MassMutual continued to experience a slow, painful and error riddled release process. They experienced a constant fear of overwrites as their team grew, with the headache of dealing with versioning saved locally./p

The Solution

pWith a Salesforce cloud platform, MassMutual needed a DevOps delivery strategy that is natively integrated to Salesforce and specifically addresses the key DevOps inhibitors that slow down their go-live velocity. There are some very specific, almost proprietary, capabilities within Salesforce to address – and there is no structured release process built into the application. There are no development source repositories. There is no collaborative development tool, so administrators that work in one part of the platform are completely isolated or even in conflict with developers that work in other parts of that platform./p pWhen MassMutual was able to identify these barriers, the organization looked for a solution that addresses these needs for a modern DevOps delivery strategy for Salesforce specifically./p pMassMutual implemented Copado, a full end-to-end comprehensive DevOps suite and platform and process natively built into the Salesforce platform./p

The results

pWith Copado, MassMutual was able to implement an enterprise grade, effective and trustworthy DevOps process, which included implementing a single source of truth through Bitbucket, centralized versioning, code branch management, task delegation, traceability and real time monitoring. Ultimately, this resulted in a drastic increase in both their release deployment velocity and quality, thereby ensuring a much more innovative and higher caliber product is delivered into the hands of their customers. /p pCopado enables faster, error-free digital and cloud deployments and upgrades with continuous integration (CI) technologies and agile cloud release management, all via an enterprise-class developer platform fully integrated with Salesforce DX and Salesforce Clouds. /p pMassMutual saw Copado addressed many key needs: /p pMakes admins the unsung heroes of business transformation /p pDeploys innovation in a timely and systematic manner /p pScales to support the largest organizations in the Salesforce ecosystem /p pEnforces compliance rules for your business across metadata changes in real time/p pAllows your development teams to manage the release process from development all the way to production/p pMonitor your company’s compliance requirements in real time/p pMove finished business requirements significantly faster from Sandbox to Production/p

Metrics

pAutomated DevOps process allowed growth of dev team from 30 to 130 Developers/p pIncreased Release Velocity by over 100%/p pReduced development overwrites and merge conflicts by over 30%/p

The Technology

pCopado is a fully comprehensive DevOps platform built natively on the Salesforce platform. It covers the seven major stages of Salesforce DevOps from Agile planning to creation, packaging up customer’s work, verifying and testing all those capabilities, moving it into deployment, and releasing it to their Salesforce users – monitoring all in real time. Copado has also built in the capability to do full compliance checking across the entire process./p

Disruptive Factor

pCopado allowed MassMutual to streamline its Salesforce Go to Marketing strategy by with a disciplined delivery process that brings together all members of the Salesforce development team. Releases now go live faster and with far higher quality than before enabling MassMutual to out execute its competitors in the market with lower risk and greater predictability. /p

Shining Moment

pQuote: “I am now much more confident about the future ability of our DevOps practices here at MassMutual”  - Jesus Zamarippa, head of Delivery, Salesforce, MassMutual/p