Overview

pHR Acuity isb /bthe only technology platform specifically built for employee relations (ER) management. The solution enables companies to mitigate potential risks related to sexual harassment, discrimination and other employee relations issues. By applying emerging and disruptive technologies to ER processes, HR Acuity helps companies protect their reputation and their bottom line against lawsuits, damage awards and legal fees, as well as loss of employee morale and productivity. HR Acuity’s documentation, investigations, reporting analytics, and post-hire and exit interview solutions equip organizations with the tools and expertise to achieve consistency in tracking, investigating and analyzing employee issues. Employees benefit from trusted, fair, consistent experiences./p

Supernova Award Category

Future of Work: Employee Experience

The Problem

pIn the post-#MeToo era, workplace risk is in the spotlight. HR Acuity’s 3rd Annual Employee Relations Benchmark Study found that over half of organizations have seen an increase in sexual/nonsexual harassment and unprofessional conduct reports in the last year. Nearly half are also seeing more reports of bullying and discrimination. And, some evidence shows a href="https://www.eeoc.gov/eeoc/task_force/harassment/report.cfm"roughly 90% of those/a who are harassed don’t file a complaint, mainly over fear of retaliation. It’s no wonder: a href="https://www.vox.com/identities/2017/10/15/16438750/weinstein-sexual-harassment-facts"75% of victims/a who do come forward say they experienced some form of retaliation as a result./p pThese issues are a huge problem for companies already struggling with talent acquisition and retention issues in a job-seekers’ market. People don’t want to work in a toxic environment, and they expect to be treated with respect, compassion and discretion if there’s a problem./p pBut, many organizations lack the right tools, training and processes to handle ER issues consistently and fairly. As a result, employees often feel uncertain and afraid to report, driving many to bypass the company’s processes or not report at all. This puts organizations at much greater risk of lawsuits, reputation damage and talent shortages that can bankrupt a business./p pTo protect themselves, and to improve their culture, organizations need clear and transparent methods for tracking, investigating and analyzing ER issues./p

The Solution

pHR Acuity’s ER case management solution was created by employee relations experts specifically for employee relations management. It enables a fair, consistent and transparent process for reporting, tracking, investigating and analyzing ER issues. With HR Acuity, employees know what to expect and companies can apply best practices for documentation, investigation and auditing to create a culture of fairness./p pThe SaaS platform equips the ER team and their business partners with templates for reporting issues and built-in processes for conducting investigations in a timely, efficient manner. Reporting and analytics tools help create auditable, defensible processes, along with historical tracking and insights companies can use to identify patterns, drive data-based improvements and measure against benchmarks./p pThese combine to help companies build a better workplace, provide a better employee experience and protect the organization and employees from ER issues./p

The results

pHR Acuity facilitates a better employee experience by applying modern digital technologies to the ER function in an entirely new way. Before, most organizations handled ER issues manually, with no formal process for intake reporting and investigations, and no trend-tracking or analysis for future improvement./p pWith HR Acuity’s solution, companies have a consistent, transparent and fair way of handling issue reports and investigations. Unlike bots for anonymous reporting, HR Acuity uses technology to streamline interaction with an ER rep rather than replacing it. This reinforces a culture of trust. Employees feel confident their reports will be handled appropriately, efficiently and in a timely manner by a real person who listens with intention and compassion./p pFor ER, HR Acuity makes it easy to introduce and adhere to investigatory best practices, improve productivity and use their own employee data strategically to identify trends and insights – positioning HR and employee relations as a strategic function. Equipped with HR Acuity’s reporting and analytics tools, companies can spot and remediate potential issues before they become problematic. For example, ER can see when training or intervention may be needed based on an influx of reports from a specific department or location./p pWhile it can’t prevent employee issues, HR Acuity can help organizations manage how they respond – proactively, collaboratively and in a way that reduces risk./p

Metrics

pWith the growing number of employee incidents, ER professionals are overwhelmed. HR Acuity’s Benchmark Study found that 49% of investigators average 7+ open cases, and 20% have more than 10. The ER case management solution of choice for more than 150 customers across a wide range of sizes and sectors, HR Acuity gives companies the capacity to handle ER issues to protect their employees, reputation and bottom line./p pHR Acuity was recognized as the HR Tech Outlook 2019 Top 10 Workforce Management Solution Provider, 2018 Optimas Workplace Gold Award Winner for Partnership, NJ Technology Council’s Rising Star and Best Management Team, Smart CEO's Voltage Leaders in Technology Best CEO, and Human Resource Executive Top HR Product./p pHR Acuity is a trusted source of thought leadership, providing guidance for companies to optimize their employee experience through better ER issues management. Its annual Benchmark Study has become a valuable resource, providing a pulse on the latest trends in risk, reporting and results. Its CEO and other leaders are sought-after speakers and consultants who share their experience at industry events and in the media to help companies head off workplace issues before they become front-page news. Its roundtable is the only industry community of its kind, providing ER leaders with a “defined” community and an open forum of senior level professionals who share challenges and best practices./p

The Technology

pHR Acuity is a SaaS platform. Its preconfigured reporting and investigation protocols and templates standardize and streamline these processes. These are updated regularly based on user feedback to help organizations keep pace with business change. Easy to digest dashboards and reports facilitate communication across departments to inform stakeholders of investigation results, employee data and trends in a secure, SOC2 certified platform./p

Disruptive Factor

pHR Acuity is the only investigation and case management solution purpose built for employee relations, and it puts data front and center to identify trends in employee behavior. Designed by an HR and workplace investigator with deep industry expertise, the platform is easy to use with automated workflows and clear, compelling dashboard-style visual reporting./p pIn most companies, the ER function lacks the processes, standardization and automation other business functions depend on. HR Acuity is filling that gap, modernizing ER with an efficient solution to handle the growing number of claims./p pAs a thought leader in the space, HR Acuity also drives broader change to improve ER and issues management strategy. It uses input gathered from Employee Relations leaders at top companies to inform its product strategy, as well as connecting leaders to drive strategies in their organizations. The company developed/launched the Employee Relations Roundtable Community, the only forum of its kind, created in 2015. /p pThrough the Roundtable Community, Chief HR Officers and senior ER leaders can connect, interact, collaborate and share practices, processes and experiences. The Roundtable creates an open and equal exchange of information in ​ER ​analytics, ​organizational ​design ​and ​trending​ ​issues. Over 100 organizations participate, including LinkedIn, Medtronic, TIAA, UnitedHealth Group, Workday, Google, Microsoft, Lyft, Adobe and more. /p

Shining Moment

pThe 2018 Optimas Workforce Management Gold Award for Creative Solutions Award recognized what continues to be a shining moment – the formation and ongoing contributions of our Employee Relations roundtable community. This one-of-a kind thought leadership community drives the best practices underlying our product and also contributes to the Annual Employee Relations Benchmark Report we publish, representing feedback from nearly 150 companies and 4.4 million employees globally. /p