Supernova Award Category

The Problem

Prior to using HCM technology, the organization faced many challenges:

Scheduling the organization’s workforce was done very manually, in excel spreadsheets.  There was no visibility into employees working in multiple facilities, no access to call-in lists and no visibility into schedule compliance. There was a reliance on cumbersome processes in order to handle a deluge of employee inquiries, keep their HR records up to date and manage benefits enrollment.Due to its fast growth, mainly through acquisitions, the organization had many different technologies and services – some outsourced, some on premise, some cloud-based, etc.

The above issues led to inconsistent employee experience, substantial administrative burden, unnecessary technology vendor and support staff costs, and lack of visbility into key labor data.

The Solution

Creative Solutions in Healthcare wanted to increase operational efficiency and accuracy and improve employee engagement.  Dayforce HCM was chosen, because:

Employees gain direct access to their schedule via web portal. They can punch in and clock out, review their schedule, submit requests for time off and update their timesheet. Managers can review schedules and attendance, review and approve time off requests, view in-store tasks and update deliverable status and access contact information. This ensures scheduling accuracy, efficiency and intelligence into potential compliance issues.

Dayforce HCM payroll allows managers to view, edit, fix and preview payroll in real-time.

HR self-service empowers employees to maintain HR records, streamline record entry, and improve record retention.

Reports on KPIs along with full integration between workforce and BI data improves the decision process and allows the executive management to make real-time decisions supported by HR analytics.

The results

With an end-to-end HCM system, the  time collection and approval process is accelerated and more accurate.

The scheduling and time tracking process is automated, saving time and money.  Real-time access to schedules and time cards helps ensure scheduling accuracy, efficiency and intelligence into potential compliance issues.

The  payroll process is positively impacted. Payroll decision makers can validate pay data, review dynamic audits, make adjustments, and calculate compensation changes in real-time. The nature of the single applications ensures payroll accuracy, compliance and faster audits and reviews. The concept of batch processing and trial runs is eleminated.

The benefits enrollment process is streamlined, getting rid of manual, error-prone tasks.

HR self-service features and guided online processes empower employees to maintain HR record accuracy, streamlining HR record entry, updates and improving record retention.  The streamlining of onboarding and benefits administration as well as the reduced support requirements result in productivity gains and time for HR staff to re-invest in driving more strategic initiatives, such as employee and customer engagement. Centrally stored HR data has become available to managers so they can manage their human capital at the individual care facility level.

Metrics

Dayforce HCM has helped Creative Solutions In Healthcare realize quality and accuracy in its data – empowering employees with information they can trust and results that our organization can stand by.

Creative Solutions in Healthcare uses their trusted data from Dayforce HCM to get a holistic view of hours per patient day, which is one of their key performance indicators.

The HR component is extremely valuable. Information such as pay stubs and timecards are directly available to employees, delivering information they need, when they need it.

The real-time visibility into data gives HR, operations and payroll peace-of-mind that the organization can manage its pay and compensation compliance with local, state, and federal legislation.

Now the team spends much less time with scheduling process and has realized quality and accuracy in its data and reports.

Employees are happy to be able to view and update their own information 24/7, allowing Creative Solutions in Healthcare’s HR department to spend more time on training and risk reduction.

Processes are simpler; the application is completely in synch with all HCM modules.

The Technology

Dayforce Human Capital Management – a SaaS Solution for Payroll, Benefits, Workforce Management, Human Resources, Talent Management, Document Management, and Analytics. Dayforce provides organizations with access to real-time data and results across all domains of HCM with one employee record, one user experience and zero interfaces.

Disruptive Factor

With single, SaaS-based application, workforce management and overall HCM has been transformed. Implementation costs and timing and training costs are significantly reduced. HR administration becomes streamlined. Communication is improved. Scheduling and time tracking is not only automated, it feeds into labor and forecasting analytics enabling strategic business labor deployment and recruitment decisions to take place. Quicker, flexible and accurate pay processing becomes a reality with real-time visibility and insight into scheduling and the compensation paid, including management of overtime.  Lastly, every HCM component seamlessly works together to ensure efficiency, accuracy and compliance, reinforce employee engagment and retain employee satisfaction - impacting organizational performance, customer relations, recruitment efforts and competitive advantage. In essence, Dayforce HCM makes the case for operational and business success on a multitude of levels at Creative Solutions in Healthcare. In addition, Shawn and his team continues to embrace cloud solutions for other areas of business technology making him one of the most progressive CIOs in a realtively conservative industry.  And it has paid off.

Shining Moment

To come